Report a Patient Safety Event

Do you have a patient safety event or concern about a health care organization?

How do you file a concern/complaint?

• Online: Submit a new patient safety event or concern

• Online: Submit an update to your incident (You must have your incident number)

• Fax: 630-792-5636

• Mail:  Office of Quality and Patient Safety
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, Illinois 60181

What information do you need to include?

What happens to your incident?

• We check for other patient safety events associated with the organization.

• We may write to the organization about your concern.

• Sometimes, we visit the organization to see if there is a problem in meeting the requirements that deal with your concern.

• We will not share your name with the organization without your permission.

What can you do about concerns that The Joint Commission cannot help with?

• You may want to talk to the organization about your concern.

• Your state’s department of health may be able to help.