Operations Support Research

The Joint Commission's Operation Support Research Group uses quantitative and qualitative research methods to ensure that decision making across the organization is informed by reliable information. The research team designs and implements research protocols, analyzes data, explores patterns and themes, and develops data visualization tools to help interpret and communicate study results. The team regularly works with accreditation and certification survey data, as well as external sources of quality and safety information, to inform internal decision making and identify opportunities for improvement across the Joint Commission Enterprise.