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Saturday 1:59 CST, July 4, 2015

Report a Patient Safety Event


Do you have a patient safety event or concern about a health care organization?

How do you file a concern?

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

What information do you need to include?

  • The name and address of the organization.

  • Tell us about your concern in one or two pages.

  • Give us your name, address or e-mail address if you would like follow-up information sent to you.

What happens to your incident?

  • We check for other patient safety events about the organization.

  • We may write to the organization about your concern.

  • Sometimes, we visit the organization to see if there is a problem in meeting the requirements that deal with your concern.

  • We will not share your name with the organization unless you say it is OK

Can The Joint Commission tell you what happens with the incident?

We can give you some information. We can tell you if we:

  • Have other incidents about the organization

  • Wrote to the organization about your concern

  • Visited the organization

  • Asked them to make improvements

  • Changed our decision to accredit the organization

We can give you a list of the standards areas that deal with your concern. For example, concerns about dirty equipment are covered in the "Infection Prevention and Control" standards. For more information call 1-800-994-6610.

What can you do about concerns that The Joint Commission cannot help with?

  • You may want to talk to the organization about your concern.

  • Your state’s department of health may be able to help. 


Report a Complaint
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