Standards to Improve Virtual Care

The new telehealth accreditation standards were developed upon review of our current standards and based on feedback from Joint Commission accredited organizations, multiple technical advisory panels, and external thought leaders.

The program requirements contain many of the standards similar to other Joint Commission accreditation programs, such as requirements for information management, leadership, medication management, patient identification, documentation, and credentialing and privileging. Requirements specific to the new telehealth program include:

• Streamlined emergency management requirements
• New standards for telehealth provider education and patient education about the use of telehealth platforms and devices
• New chapter focused on equipment, devices, and connectivity

We offer a free 90-day trial of the telehealth standards for organizations who are considering accreditation but have not yet applied. Reviewing the standards is key to assessing your readiness to apply for accreditation.

Our Standards Interpretation Group provides information to help you interpret and apply Joint Commission standards to your processes.

Review the FAQs to see topics often raised by healthcare organizations or submit your own question via the electronic submission form.