to main content Prepare Support for Behavioral Health Accreditation | The Joint Commission

Your Account Executive

Once you receive access to your application for accreditation, you will be assigned an account executive. These knowledgeable and helpful individuals will be your primary contact at the Joint Commission. You'll find their contact information on your Joint Commission Connect home page. They can help you: 

  • Answer questions about the application and survey preparation.
  • Navigate reporting any major changes at your organization such as new locations or facilities, programs or services, or leadership/ownership that might change your survey.
  • Provide support with your post-survey activities.
  • Connect you with other Joint Commission contacts as needed.

Standards Interpretation Group

Contact our Standards Interpretation Group (SIG) when you have questions about standards. They can help with interpreting and applying specific behavioral health care standards. You can also review their Frequently Asked Questions section, or submit your questions directly to them via a form.

A great way to prepare is to listen to common questions and answers behavioral health organizations have asked and had answered from our staff regarding undergoing a first accreditation survey.

Listen to a Q&A video on Navigating Your First Behavioral Health Accreditation Survey Video on Navigating Your First Behavioral Health Accreditation Survey


Joint Commission Connect

Joint Commission Connect® is a personalized and secure extranet site that we maintain for your organization.  Dedicated to supporting your organization in managing its accreditation, this site is where you'll access your application, find your account executive's contact information, get your invoices and other key communications, and access other helpful resources to maintain accreditation expectations throughout your relationship with us.

Also inside of Joint Commission Connect you’ll find our Readiness Roadmap toolkit which organizes literally hundreds of helpful documents, webinar recordings, videos, checklists, and crosswalks into user-friendly, sortable categories to help make finding specific resources quick and easy. It’s a valuable tool no matter where you are in the accreditation, certification, or verification process.

Joint Commission Resources

Joint Commission Resources® (JCR®) provides one-stop shopping for behavioral health care and human services organizations seeking accreditation education and training, software solutions, publications, and a variety of other materials to prepare for and sustain your accreditation.

Every year JCR holds numerous conferences and seminars, such as the Behavioral Health Care and Human Services Conference, with timely, relevant content.

Learning events

JCR offers timely web-based and on-demand learning, such as the Digital Learning Center and Environment of Care/Life Safety Webinar Series, to fit the needs of your staff.

Online education

JCR publishes an extensive collection of manuals, periodicals, and books/e-books to help your staff prepare for everyday challenges.


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