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The Joint Commission Launches Telehealth Accreditation

New program provides structures and processes to help healthcare organizations deliver safe, high-quality care remotely Tuesday, April 23, 2024

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The Joint Commission today announced it is launching a new Telehealth Accreditation Program for eligible hospitals, ambulatory and behavioral healthcare organizations, effective July 1, 2024. This accreditation program provides updated, streamlined standards to provide organizations offering telehealth services with the structures and processes necessary to help deliver safe, high-quality care using a telehealth platform.

The Telehealth Accreditation Program was developed for healthcare organizations that exclusively provide care, treatment and services via telehealth. Hospitals and other healthcare organizations that have written agreements in place to provide care, treatment and services via telehealth to another organization’s patients have the option to apply for the new accreditation.

The Telehealth Accreditation Program’s requirements contain many of the standards similar to other Joint Commission accreditation programs, such as requirements for information management, leadership, medication management, patient identification, documentation, and credentialing and privileging. Requirements specific to the new accreditation program include:

  • Streamlined emergency management requirements to address providing care and clinical support remotely rather than in a physical building.
  • New standards for telehealth provider education and patient education about the use of telehealth platforms and devices.
  • New standards chapter focused on telehealth equipment, devices and connectivity.

Additionally, the program’s standards may be filtered based on the telehealth modality or service provided.

“The use of telehealth in the United States increased 154% during early stages of the COVID-19 pandemic and stabilized at levels 38 times higher than levels in 2019. As telehealth continues to evolve, it was imperative to create a new accreditation program to provide a framework to support the integrity of patient safety regardless of the care setting,” says Jonathan B. Perlin, MD, PhD, president and chief executive officer, The Joint Commission enterprise. “Our new Telehealth Accreditation Program helps organizations standardize care and reduce risk so that all patients, including those obtaining services remotely, receive the safest, highest-quality care with outcomes consistent with traditional settings.”

The Telehealth Accreditation Program will replace the current telehealth and technology-based accreditation products in The Joint Commission’s Ambulatory Health Care and Behavioral Health Care and Human Services Accreditation Programs for organizations that meet the eligibility criteria.

To learn more about the Telehealth Accreditation Program, please visit The Joint Commission website.


About The Joint Commission

Founded in 1951, The Joint Commission seeks to continuously improve healthcare for the public, in collaboration with other stakeholders, by evaluating healthcare organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 22,000 healthcare organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in healthcare. Learn more about The Joint Commission at