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Health Care Staffing Services Certification Fact Sheet

  • Health Care Staffing Services Certification provides a comprehensive evaluation of a staffing firm’s ability to provide qualified and competent staffing services.


    Health care staffing firms are eligible for The Joint Commission’s Health Care Staffing Services Certification if they:

    • Place temporary clinical staff in other organizations that direct or provide direct patient care
    • Place temporary clinical staff under the direct supervision of another organization's personnel
    • Collect and present four months of data for each of the three standardized performance measures by the time of the initial off-site review (see performance measurement section below)
    • Place at least 10 individual clinical employees on assignments by the time of the off-site review


    Benefits of certification

    Health care staffing firms seek certification because it:

    • Demonstrates commitment to a higher standard of service
    • Provides a framework for organizational structure and management
    • Provides a competitive edge in the marketplace
    • Enhances staff recruitment and development
    • Is recognized by insurers and other third parties
    • May reduce liability insurance costs


    Certification process

    HCSS firms undergo an off-site initial review. Re-certification reviews are unannounced and are conducted virtually every other year. The review focuses on a firm’s ability to provide competent staffing services and evaluates performance, continuing education and training, placement criteria, and other areas. The standards, contained in the Health Care Staffing Services Certification Manual, are divided into four sections: Leadership, Human Resources Management, Performance Measurement and Improvement, and Information Management.


    Performance measurement

    Joint Commission-certified health care staffing firms and firms seeking initial certification are required to adopt a set of standardized performance measures:

    • HCSS-4 Do Not Return – Per Diem
    • HCSS-5 Do Not Return – Travel
    • HCSS-6 Completeness of Personnel File – Per Diem
    • HCSS-7 Completeness of Personnel File – Travel

    Certified health care staffing firms collect monthly data for each measure in the set. The data is then submitted quarterly to The Joint Commission. Information about performance measures is provided in the Health Care Staffing Services Performance Measurement Implementation Guide, 2nd Edition


    Information available to the public

    Quality Reports for Joint Commission certified health care staffing firms are available on the Quality Check® website.


    For more information

    • Call 630-792-5291