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AI, ML, and Data Analytics Initiatives Fact Sheet

In a world where artificial intelligence (AI) and machine learning (ML) technologies have contributed to cutting edge digital transformation, many organizations are adopting ways in which AI and ML solutions can make an impact. The Joint Commission also has continued to broaden its use and application of AI, ML, and data analytics solutions. Such innovative solutions aim to help address issues that impact healthcare organizations and patients.

According to the Agency for Healthcare Research and Quality, AI as a general concept refers to a computer applying human intellectual characteristics to problem solve, namely the ability to reason, make generalizations, and to learn from previous experiences. AI encompasses machine learning, which is based on the idea that systems can learn from data, identify patterns, and make recommendations and decisions with minimal human intervention.

In 2021, The Joint Commission launched the machine learning solution for survey consistency. The Machine Learning for Survey Consistency technology is being used by the Joint Commission’s surveyor and reviewer cadre across all Joint Commission accreditation and certification programs for all on-site, off-site and hybrid surveys and reviews. This new technology aims to improve the consistency and accuracy of survey and review findings, while also creating time-saving efficiencies for surveyors and reviewers as they score findings. With an initial baseline target of an overall average of 75% efficacy, the model performance exceeded the target and continues to be evaluated and improved to adapt to changing standards and interpretation.

In 2022, The Joint Commission began to explore the use of an R program (a programming language for statistical computing and graphics) to review and process complex report information. This information is now presented in a clean and succinct summary to ease the consumption of the information by surveyors during the survey preparation phase. 

In 2023 we are embarking on many opportunities at The Joint Commission to develop and apply additional AI, ML, and predictive analytics for business needs. These initiatives will be enabled by our Advanced Data Analytics Platform, which is powered by integrated AI, ML, and other innovative technology solutions. Continued innovation in the machine learning solution for survey consistency and natural language processing aims to enhance predictability of key issues, risk areas, and best practices under specific business use cases which will ultimately help to equip surveyors in providing the best overall and evidence-based assessment of quality and safety. These efforts will ultimately improve our ability to provide a value-added survey to our healthcare organizations maximizing the quality delivery of healthcare.

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