UMass Memorial Health
Prioritizing Child Health: Promoting Adherence to Well-Child Visits named first recipient of Bernard J. Tyson National Award for Excellence in Pursuit of Healthcare Equity
In this initiative, a UMass Memorial Health team identified and addressed disparities in adherence to well-child visits and guided their initiative with robust and ongoing use of data stratified by race, ethnicity, and language.
The multidisciplinary team interviewed external and internal stakeholders, patients and families. Barriers to adherence for well-child visits identified included transportation, language and scheduling. To improve accessibility and adherence to regular well-child visits, multiple strategies to overcome these barriers were implemented:
- Conducting well-child visits during acute care appointments
- Scheduling the next visit at the time of the current visit
- Providing patients and their families with an information sheet highlighting the importance of preventive care visits
- Implementing an improved reminder system
- Making telehealth appointments available
- Arranging transportation
- Actively reaching out to patients who canceled or were “no-shows” for their visits to reschedule
- Creating a well-child tip sheet to help measure success
In just nine months during the COVID-19 pandemic, adherence to child well-visits among Latino pediatric patients rose from 64 percent at baseline to 76 percent; among Black children, adherence improved from 59 percent to 75 percent.
The Joint Commission and Kaiser Permanente would also like to recognize the Tyson award review panel’s top finalists for the 2021 Tyson Award for their impressive and extraordinary efforts to address health care disparities within their initiatives.
All Organizations Submitting
The Joint Commission and Kaiser Permanente would also like to acknowledge all organizations that submitted applications for their focus on improvement efforts that address health care disparities.