Top Quality Improvement Quotes from 2017 | Joint Commission
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This blog shares experiences, case studies and news that add insight and value to the accreditation and certification journey.

Top Quality Improvement Quotes from 2017

Dec 27, 2017 | 382 Views

By Dawn Glossa, MPA
Director, Corporate Communications
The Joint Commission

Health care is always in the news, and this year The Joint Commission worked with more than 200 media outlets seeking information about our accredited and certified organizations; standards, requirements and processes; and advances in patient safety and quality of care. Unique health care perspectives also were shared in more than 110 Joint Commission blog posts authored by leadership, staff and outside experts. 

As we look back on the past year, here are some of our favorite comments and quotes addressing some of these matters and the role of quality improvement. We look forward to continuing to keep you up-to-date on the latest news and information from The Joint Commission in 2018. Happy New Year! 

Mark ChassinRole of a Private Accreditor
“In the end, we all want the same thing: a health care system that consistently delivers the best quality of care and exhibits a culture of excellence that inspires institutions to continually improve their performance. We are ready to work with CMS and other stakeholders to ensure that we achieve that goal in a way that properly balances public data with confidential quality improvement.”
-Mark R. Chassin, MD, FACP, MPP, MPH, president and CEO
The Hill: “The role private accreditation has on improving health care quality

David BakerOutcome Measures 
“The Joint Commission supports the transparency and public reporting of reliable and valid data on quality and has made such information about accredited organizations public for more than 20 years. However, the nation needs to take a more critical look at outcome measures. We found that most of the national measures did not pass all the criteria, particularly the mortality measures.”
-David W. Baker, MD, MPH, FACP, executive vice president, Division of Health Care Quality Evaluation
News release: “Few outcome measures meet criteria for assessing accuracy and validity, according to two Joint Commission executives

2017 Annual ReportElectronic Clinical Quality Measures
“The data summarized in this report represent 17.3 million opportunities to provide evidence-based patient care, and performance continues to be outstanding. Because of the close link between these measures and patient outcomes, we can be confident that these measures are helping to drive quality improvement and lower patient morbidity and mortality.”
-Drs. Chassin and Baker
Healthcare Informatics: “More hospitals are voluntarily submitting eCQM data, report finds

Mark PelletierAccreditation and Continuous Quality
“I am proud to work with The Joint Commission because we actively support accredited and certified hospitals and clinical programs in implementing changes that tangibly improve health care quality and safety. Every day our surveyors make unannounced visits to hospitals and identify problems and breakdowns in processes before they cause harm to patients. Very often, hospitals were unaware the problems existed. That’s why hospitals partner with us for accreditation: to learn and improve.”
-Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations
Dateline @ TJC: “Accreditation is about continuous quality—not ‘passing’ a survey

Dateline___TJC_6Safety Culture
“A strong safety culture begins with leadership; their behaviors and actions set the bar. I urge all health care leaders to make safety culture a top priority at their health care organization. Establishing and improving safety culture is just as critical as the time and resources devoted to revenue and financial stability, system integration and productivity—because a lack of safety culture can have serious consequences for patients, staff and other stakeholders.”
-Ana Pujols McKee, MD, executive vice president and chief medical officer
HealthExec: “Joint Commission releases 11 tenets of safety culture in new alert

Dateline___TJC_7Workplace Violence
“At times, staff may feel that they’re supposed to endure spitting, pinching and hitting from patients. They may feel that it is a part of their job. But it’s not. It is important to open that door for them to report the violence and subsequently have an interdisciplinary group to drill down and look at each incident. Recommended follow-up actions from the committee can assist in implementing actions/programs to mitigate and appropriately respond to the events… to essentially put a stop to it.”
-Ann Scott Blouin, RN, PhD, FACHE, executive vice president, Customer Relations
Leading Hospital Improvement:Workplace violence prevention plan

Dateline___TJC_8High-Reliability Health Care Organizations
“The past decade has brought increased focus on high-reliability organizations (HROs). HROs perform at consistently high levels of quality and safety despite the potential for large-scale harm. To assist health care organizations on their high-reliability journey, The Joint Commission created a framework for high reliability that is specific to health care.”
-Anne Marie Benedicto, MPP, MPH, vice president, The Joint Commission Center for Transforming Healthcare
Healthcare Purchasing News: “Cultivating a culture of safety

John MaurerEmergency Preparedness
“In recent years, there have been more reported emergencies affecting communities across the country. The updated standards show a renewed focus on continuity of operations, integration with community and regional emergency planning, and leadership engagement.”
-John Maurer, SASHE, CHFM, CHSP, engineer, Department of Engineering
FierceHealthcare: “Joint Commission issues update to its guidelines for emergency management” 


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