Jeanette Ives Erickson, R.N., D.N.P., FAAN - Chief Nurse and Senior Vice President for Patient Care Services
Massachusetts General Hospital
It was clear from the outset of our survey that our colleagues from The Joint Commission were caring, passionate professionals who shared our primary concern – ensuring the delivery of safe, high-quality patient care.
The Joint Commission accreditation process gave us an invaluable perspective on our practice and our environment through a constructive, independent and outside review. Staff throughout the hospital – in all departments and roles – gave voice to their practice and received valuable feedback.