When the survey team arrived, Lynnette describes them as being “extremely experienced and well-trained, extremely fair and unbiased, and certainly punctual and well-organized.” The process had a “totally different feel” from previous accreditations — perhaps because the survey team members were pathologists and lab directors, so “they felt just like us,” she posits.
The surveyors knew that Ascension was new, so Lynnette recalls them taking a great deal of time to explain what their focus would be and to ensure everyone felt comfortable.
“Immediately out of the mouth of the lead surveyor was the idea that the focus of the experience ahead of us was going to be an educational one,” she says. During the process, the surveyors engaged with the team and stopped to teach them things. That was something Ascension had never experienced before.
Lynnette describes these teaching moments as “thinking out loud” rather than dictating right and wrong. “There are many ways to meet the standards, and we were meeting the standard. The key was, Are there other ways to approach these things?” This open dialogue led to a sharing of ideas that became immensely valuable to the Ascension team.