We really care about working collaboratively with our organizations; we really care about the team
effort. And we really care about the patient on the table. We do what’s best for the patient by working
to create a plan with the organization that emphasizes best practices.
While some may think that Joint Commission surveyors are nit-picky, we’re really not; we are only
being thorough. We go to great lengths to explain where we’re coming from and exactly why we’re citing
the organization. When you explain the “why” to the organization, the lightbulb turns on and they truly
get it — the “aha moment”!
When I cite something, I always open up a discussion about the issue. I answer questions, and even ask
a Joint Commission resource to verify that I am not being “over the top.” I want to be thorough without
being nit-picky. I try to give the organization the benefit of the doubt. You need common sense to be a