Why do staffing firms have to evaluate performance of clinical staff?
Regularly scheduled performance evaluations provide an opportunity to offer feedback to clinical staff about their fulfillment of job responsibilities and quality of their efforts. The evaluation must encompass:
External: The quality of services the clinical staff member is providing to the firm’s clients (clinical client feedback)
Internal: How the staff member has functioned as a contributing member and representative of the HCSS firm
This process also provides the staff member with constructive feedback and education for professional and occupational development.
Analyzing both customer feedback and competency reassessments results are imperative to the evaluation. This analysis should be consistent with the expectations outlined in the job description. Conclusions from the performance evaluation should direct future assignments and the continued relationship with the staff member.