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Orientation - Certified Staffing Firm

Can the client's healthcare facility's orientation satisfy the documented orientation required by the staffing firm?

Any examples are for illustrative purposes only.

No, the customers’ orientation cannot replace the orientation that is the responsibility of the certified firm.  Orientation to the healthcare staffing firm must be documented prior to their first assignment.

The Joint Commission certified staffing firm orients their clinical staff to the following:
  • Cultural diversity and sensitivity.
  • National Patient Safety Goals.
  • Infection control including either using the Centers for Disease Control Hand Hygiene guidelines or the World Health Organization's hand hygiene guidelines.
  • Patient rights, the ethics of care, treatment and services and the process to address ethical issues.
  • Procedures to follow in the event of unexpected patient incidents related to the care, treatment, and services provided (including errors, safety hazards, injuries and sentinel events) regardless of whether the incident resulted in an adverse patient outcome.

Last updated on June 16, 2020
Manual: Health Care Staffing Services
Chapter: Human Resources Management HSHR

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