What are the expectations for monitoring performance of contracted services at the ‘local’ level when a system or corporate contract exists ?

Any examples are for illustrative purposes only. 

When services are provided via a contractual agreement, The Joint Commission requires organizations to:

• Establish performance expectations
• Communicate the performance expectations, in writing, to the service provider 
• Monitor performance based on the expectations, and
• Take steps to improve contracted services that do not meet expectations

When  a system-wide or corporate contract(s) exists, the following expectations apply at the ‘local’ level:

• Evidence the contract applies to the 'local' organization 
• Leadership awareness of the requirements listed in the Leadership chapter at LD.04.03.09 EP 4 – 6 and has knowledge of the established performance expectations
• Reviews data to support the above elements of performance
• Takes action to improve contracted services that do not meet performance expectations