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Human Resource Standards - Applicability to Contracted and Volunteer Personnel

Do the standards in the human resource chapter apply to contracted and volunteer staff?

Any examples are for illustrative purposes only.

Yes. The standards in the human resource chapter apply to contract and volunteer staff providing patient care, treatment or services in the organization.

Contracted Staff: Organizations must manage contracted staff just as they must manage staff who are employees. The contract should specify that the contracted organization will provide only staff who are qualified in relation to their education, training, licensure, and competence as defined by the organization.

Volunteers: When volunteers perform patient care or services, organizations must manage volunteer staff just as they must manage staff who are employees.

Verification of Contract/Volunteer Information (when applicable):
  • Education and training that is consistent with state law and regulation and organization policy.
  • Evidence of license, certification, or registration.
  • Evidence that individual's knowledge and experience and competence are appropriate for his or her assigned responsibilities.
Manual: Assisted Living Community
Chapter: Human Resources HR
Last reviewed by Standards Interpretation: January 26, 2023 Represents the most recent date that the FAQ was reviewed (e.g. annual review).
First published date: April 11, 2016 This Standards FAQ was first published on this date.
This page was last updated on January 26, 2023 with update notes of: Review only, FAQ is current Types of changes and an explanation of change type: Editorial changes only: Format changes only. No changes to content. | Review only, FAQ is current: Periodic review completed, no changes to content. | Reflects new or updated requirements: Changes represent new or revised requirements.
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