Mark Pelletier, RN, MS is the Chief Operating Officer for Accreditation and Certification Operations for The Joint Commission. His responsibilities include executive leadership for the accreditation and certification of more than 21,000 health care organizations and programs, all activities related to surveys, eligibility and application processes, customer account management, and federal deeming compliance requirements. Mr. Pelletier also administers accreditation and certification policy development, surveyor education and development, survey technology, and the ongoing development and refinement of the accreditation process.
Prior to his current position, Mr. Pelletier served as the Executive Director for the Hospital Accreditation Program, and was also responsible for business development in the Hospital, Critical Access Hospital, and Laboratory accreditation programs.
Mr. Pelletier has more than 30 years of experience in hospital operations, performance and quality improvement, process redesign, and program development. Previously, he was the senior vice president and chief operating officer of Condell Medical Center, Libertyville, Illinois. He has also served in executive positions for several hospitals in the Chicago area including Resurrection Health Care, Northwestern Memorial Hospital, Children’s Memorial Medical Center, and Mercy Hospital Medical Center.
Mr. Pelletier earned a bachelor of science in nursing and a master of science in administration from DePaul University, Chicago, Illinois. He received his diploma in nursing from Mennonite College of Nursing at Illinois State University.