As part of its mission, The Joint Commission is committed to improving health care safety for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission demonstrates its commitment to patient safety through numerous efforts.
Standards: A majority of Joint Commission standards are directly related to safety, addressing such issues as medication use, infection control, surgery and anesthesia, transfusions, restraint and seclusion, staffing and staff competence, fire safety, medical equipment, emergency management, and security. The standards also include requirements for preventing accidental harm; responding to patient safety events; and the organization’s responsibility to tell patients about the outcomes of their care. In October 2014, The Joint Commission introduced a new Patient Safety Systems chapter of the hospital manual. This chapter describes how hospital leaders can use existing requirements to achieve improved quality of care and patient safety, and the importance of an integrated patient-centered system to achieve these goals. There are no new standards in this chapter; the standards will be scored in their respective chapters. By putting all the related standards into one chapter, hospital leaders now have a road map for implementing a fully integrated patient safety system in which staff and leaders work together to eliminate complacency, promote collective mindfulness, treat each other with respect and compassion, and learn from patient safety events. Effective January 1, 2015, the chapter:
Aligns existing Joint Commission standards with daily work in order to engage patients and staff throughout the health care system, at all times, on reducing harm.
Assists health care organizations with advancing knowledge, skills and competence of staff and patients by recommending methods that will improve quality and safety processes.
Encourages and recommends proactive methods and models of quality and patient safety that will increase accountability, trust and knowledge while reducing the impact of fear and blame.
Sentinel Event Policy: Implemented in 1996, The Joint Commission’s Sentinel Event Policy was revised in 2014 to incorporate contemporary patient safety concepts and clarify Joint Commission processes. The changes include the use of more current terminology, such as defining a category of events called “patient safety events” of which a sentinel event is one type, and using “sentinel event” to refer only to events in which death or serious harm occurred. Additionally, the revised policy refers to “comprehensive systematic analysis” and refers to root cause analysis as being the most common example. Any time a sentinel event occurs, the health care organization is still expected to conduct thorough and credible comprehensive systematic analyses (for example, root cause analyses), make improvements to reduce risk, and monitor the effectiveness of those improvements. The analyses are expected to drill down to underlying organization systems and processes that can be altered to reduce the likelihood of a failure in the future and to protect patients from harm when a failure does occur. Accredited organizations are strongly encouraged, but not required, to report sentinel events to The Joint Commission. Organizations benefit from self-reporting in the following ways:
The Joint Commission can provide support and expertise during the review of a sentinel event.
The opportunity to collaborate with a patient safety expert in The Joint Commission’s Sentinel Event Unit of the Office of Quality and Patient Safety.
Reporting raises the level of transparency in the organization and promotes a culture of safety.
Reporting conveys the health care organization’s message to the public that it is doing everything possible, proactively, to prevent similar patient safety events in the future.
Reporting also enables “lessons learned” from the event to be added to The Joint Commission’s Sentinel Event database, contributing to the general knowledge about sentinel events and to risk reduction of such events. For more information, call the Sentinel Event Hotline, 630-792-3700.
Complimentary publications: The Joint Commission publishes two complimentary publications that address safety issues: Sentinel Event Alert identifies specific patient safety problems, describes their common underlying causes, and suggests steps to reduce risk or prevent future occurrences. Quick Safety helps Joint Commission accredited organizations recognize potential safety issues.
Complaints: The Joint Commission uses complaints from patients, their families, government agencies, the public, staff employed by organizations, and the media to help improve the quality and safety of its accredited and certified organizations. Many complaints relate to a serious patient safety concern. Each complaint is evaluated to determine whether it relates to one or more Joint Commission standards. If so, the evaluation focuses on assessing the organization’s compliance with those standards. Complaints can be reported online, by e-mail firstname.lastname@example.org, phone 800-994-6610, fax 630-792-5636, or mail: The Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois, 60181.
Patient safety research: The Joint Commission’s Department of Health Services Research works with external collaborators to advance adverse event reporting systems and patient safety. For example, a current initiative is working to accelerate the development and adoption of evidence-based approaches to prevent or contain antimicrobial resistance, and that support and promote the appropriate use of antimicrobial agents.
Patient safety efforts worldwide: An affiliate of The Joint Commission, Joint Commission Resources (JCR) provides a variety of products and services, including education programs, publications and online software; its Continuous Service Readiness program; comprehensive health care consulting and custom education; and accreditation and consulting for organizations abroad. JCR is dedicated to helping health care organizations worldwide improve the quality and safety of patient care. JCR publishes a monthly newsletter, Environment of Care News, which focuses on patient and facility safety issues.
Quality Check® and Quality Reports: The Joint Commission has a longstanding commitment to providing meaningful information about the performance of accredited organizations to the public. The Quality Check® website, launched in 1996, allows consumers to search for Joint Commission accredited and certified organizations, and find organizations by type of service provided within a geographic area. Quality Reports include the organization’s accreditation and certification decision, National Patient Safety Goal compliance, and special quality awards, such as theEisenberg Patient Safety Award.
Legislative efforts: The Joint Commission monitors legislative initiatives at the state and federal levels, and advocates for passage of measures leading to improved patient safety. On the state level, The Joint Commission actively works with state regulatory and patient safety authorities to reduce duplicative expectations for accredited organizations subject to voluntary or mandatory reporting requirements. Recent issues addressed at the state level include healthcare-associated infections and scope of practice. Federal legislative priorities include modernizing the deeming relationship to reduce duplication and to focus survey activities on improving quality and safety; and aligning Medicare life safety requirements with the current edition of the National Fire Protection Association’s Life Safety Code®.
Patient safety collaborations: The Joint Commission and JCR collaborate with a number of organizations to promote patient safety.
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