Facts about Speak Up

  • Speak Up™ is The Joint Commission’s patient safety program
  • The goal of Speak Up is to help patients and their advocates become active in their care

The Joint Commission launched Speak Up in 2002. By 2017, the program had reached people in more than 70 countries and received numerous awards. For 2018, the Speak Up program was refreshed and relaunched in May to be more valuable and useful. Beginning in 2018, all new Speak Up campaigns will be comprised of three components:

  • Infographic in three sizes: 8.5x11; 11x17; 24x36
  • Animated video
  • User’s guide on how and to whom organizations can distribute materials

For health care organizations and providers, the benefits of using Speak Up include:

  • Having a ready-made resource to give to patients and to help communicate about their care.
  • Being able to share the materials with all patients, regardless of age or reading ability, since the infographics are easy-to-read, and animated videos are available as well.

Feedback on Speak Up

The refresh of the Speak Up program is based on national market research conducted during 2017 by The Joint Commission’s Department of Corporate Communications. A focus group of patients and their families was tapped to provide feedback on the program. This valuable feedback resulted in the following conclusions:

 

  • Speak Up materials and messages are effective, providing patients with the information they need.
  • Speak Up materials were well received as educational tools for patients, especially those that are well-organized, succinct, and that have a visual component.
  • Infographics are the preferred method of communicating health care information, followed by videos and podcasts.
  • Videos are the best way to convey messages to non-English speaking audiences, as well as those with limited reading ability.
  • There was enthusiasm for materials that could easily be shared via social media.

Permission to reproduce and translate Speak Up materials

Speak Up is used for public service announcements, patient education packets, websites, community newsletters, health fairs, closed circuit patient education television, and more.

  • While Speak Up is copyrighted, NO reprinting permissions are required for Speak Up infographics, brochures and videos.
  • Speak Up copy can be integrated into other materials, such as admission packets and newsletters.
  • Organizations can add their logo or address to the Speak Up infographics or brochures.
  • All Speak Up infographics, brochures and videos are available in English and Spanish, and can be translated into other languages. Artwork files of infographics and brochures and unvoiced files of the animated videos are available; see the links below.

Note: If you reproduce or translate Speak Up materials, please do not manipulate The Joint Commission logo, and add the following credit line, if not already included: ©The Joint Commission | May be copied and distributed | Department of Corporate Communications

More information

  • Purchase Speak Up materials (call 877-223-6866)
  • Sign up for email alerts of new Speak Up campaigns