Contract Services – Performance Monitoring of System/Corporate Contracted Services
What are the expectations for monitoring performance of contracted services at the 'local' level when a system or corporate contract exists ?
Any examples are for illustrative purposes only.
When services are provided via a contractual agreement, The Joint Commission requires organizations to:
- Establish performance expectations
- Communicate the performance expectations, in writing, to the service provider
- Monitor performance based on the expectations, and
- Take steps to improve contracted services that do not meet expectations
When a system-wide or corporate contract(s) exists, the following expectations apply at the 'local' level:
- Evidence the contract applies to the 'local' organization
- Leadership awareness of the requirements listed in the Leadership chapter at LD.04.03.09 EP 4 – 6 and has knowledge of the established performance expectations
- Reviews data to support the above elements of performance
- Takes action to improve contracted services that do not meet performance expectations
Manual:
Ambulatory
Chapter:
Leadership LD
First published date: December 17, 2020
This Standards FAQ was first published on this date.
This page was last updated on November 16, 2021
Get Extra Help with Books and E-books
Browse our gallery of books and e-books to find trusted prep and readiness resources, practical checklists and toolkits, and resources on specialized health care topics.
Stay Informed with Online Education
Online education is the most convenient and cost-effective way to educate your staff and minimize expenses without the need to leave your organization.
Reach Your Safety Goals with eProducts
Assessing and sustaining compliance with accreditation standards or CMS CoPs can be a challenge, but it doesn’t have to be. Rely on our proven software solutions developed by our team of industry experts.
Joint Commission Virtual Assistant