Contract Services – Performance Monitoring of System/Corporate Contracted Services | Ambulatory | Leadership LD | The Joint Commission

What are the expectations for monitoring performance of contracted services at the 'local' level when a system or corporate contract exists ?

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Any examples are for illustrative purposes only.

When services are provided via a contractual agreement, The Joint Commission requires organizations to:

Establish performance expectations
Communicate the performance expectations, in writing, to the service provider
Monitor performance based on the expectations, and
Take steps to improve contracted services that do not meet expectations

When a system-wide or corporate contract(s) exists, the following expectations apply at the 'local' level:

Evidence the contract applies to the 'local' organization
Leadership awareness of the requirements listed in the Leadership chapter at LD.04.03.09 EP 4 – 6 and has knowledge of the established performance expectations
Reviews data to support the above elements of performance
Takes action to improve contracted services that do not meet performance expectations

Last updated on October 26, 2021

Manual: Ambulatory

Chapter: Leadership LD

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