Evaluating Patient’s Perception of Care and Program Effectiveness - Options

How does the organization evaluate the patient’s perception of care and program effectiveness?

Patient satisfaction tools and post discharge phone surveys may be methods used to evaluate patient perception of care. Program-specific perception of care, for example, may be obtained through a stroke patient-specific satisfaction survey that is not related to a survey of the general nursing unit where the patient received care. Organizations may also collect program specific information through informal processes such as during administrative rounding and stroke support group interactions.
Last updated on April 11, 2016
Manual: Advanced DSC - Primary Stroke Center
Chapter: Performance Measurement DSPM

If no, please comment on how we could improve this response.

If you have additional standards-related questions regarding this topic, please use the Standards Online Submission Form