UNIFY 2025: Featured session to focus on role of communication in safe, quality care
The Joint Commission’s inaugural UNIFY 2025™: Convening for Quality will feature a session on the critical role of effective communication in building trust and enhancing healthcare quality. “Trust in Action: Elevating Communication to Drive Safer, Higher Quality Care” will explore how communication behaviors—from everyday interactions to high-stakes conversations—directly influence patient trust, clinical outcomes, provider well-being and organization performance.
The interactive session will be led by Calvin Chou, MD, PhD, professor of medicine at the University of California, San Francisco, and staff physician at the VA in San Francisco, and Laura Cooley, PhD, editor-in-chief of the Journal of Patient Experience and a leader in advancing value-based care strategies and improving patient-reported experiences and outcomes.
UNIFY 2025, to be held in Washington, D.C., September 16–17, 2025, is convening healthcare leaders, clinicians, industry experts and quality professionals to talk peer to peer on the issues influencing healthcare quality and patient safety. The overarching theme will focus on how to advance healthcare excellence and deliver the best possible outcomes for all patients and communities.