 |
As the diversity of our nation continues to grow, the multiplicity of languages, dialects, and cultures that hospitals and their staff encounter can be overwhelming. Our latest report, One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations provides a framework and self-assessment tool for hospitals to develop and employ practices for meeting diverse patient needs. For more information, read the 1-page summary of One Size Does Not Fit All.
|
Access a free copy of One Size Does Not Fit All.
Access a free copy of the Executive Summary.
Download a podcast with Amy Wilson-Stronks, Principal Investigator
Open the Evaluation Form for the Self-Assessment Tool.
Key Recommendations
There is no “one size fits all” solution, and the road map to cultural competence is unique for each organization. However, based on data gathered from the HLC study, this report recommends that organizations:
- Identify the needs of the patient population being served and assess how well these needs are being met through current systems.
- Bring people across the organization together to explore cultural and language issues by sharing experiences, evaluating current practices, discussing barriers, and identifying gaps.
- Make assessment, monitoring, and evaluation of cultural and language needs and services a continuous process.
- Implement a range of practices spanning all four themes in a systemic manner aligned with patient needs and organizational resources.
Key Features
- Thematic framework derived from current practices in 60 hospitals – Chapter 3.
- Self-assessment tool aimed at tailoring initiatives to meet the health care needs of diverse populations – Chapter 8.
- Footnotes throughout report include supporting references for highlighted practices from recommendations, guidelines, and performance measures in current literature.
Suggested Citation
Wilson-Stronks A, Lee KK, Cordero CL, Kopp AL, Galvez E. One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations. Oakbrook Terrace, IL: The Joint Commission; 2008.
|
For more information on the Hospitals, Language, and Culture study or to sign up for the HLC list serve, contact us at hlc-info@jointcommission.org. |