to main content Prepare Support for Home Care Accreditation | The Joint Commission

Your Account Executive

Once you submit your application and any necessary fees, you will be assigned an account executive — your primary contact at The Joint Commission — to help you:

  • Answer questions about your application and survey preparation
  • Ensure you have supplied all necessary documentation prior to your survey
  • Update changes to your demographic information including address, contact name(s), services, etc.
  • Support your post-survey activities
  • Connect you with other Joint Commission contacts as needed

Standards Interpretation Group

Contact our Standards Interpretation Group for information about interpreting and applying specific standards. Review frequently asked questions that have been submitted by staff, or you can submit questions directly.

A great way to prepare is to listen to common questions and answers home care organizations have asked and had answered from our staff regarding undergoing a first accreditation survey.

Listen to a Q&A video on Navigating Your First Home Care Center Accreditation Survey Video on Navigating Your First Home Care Center Accreditation Survey

Joint Commission Connect

Joint Commission Connect® is a personalized extranet site, dedicated to supporting your organization. Here you will access your application, find your appointed account executive and access other resources to maintain accreditation expectations throughout your ongoing relationship with The Joint Commission.

Also inside of Joint Commission Connect you’ll find our Readiness Roadmap toolkit which organizes literally hundreds of helpful documents, webinar recordings, videos, checklists, and crosswalks into user-friendly, sortable categories to help make finding specific resources quick and easy. It’s a valuable tool no matter where you are in the accreditation, certification, or verification process.

Joint Commission Resources

Joint Commission Resources® (JCR®) provides one-stop shopping for home care organizations seeking accreditation education and training, software, publications, and a variety of other materials to prepare for and sustain your accreditation.

Every year JCR holds numerous conferences and seminars, such as the Home Care Accreditation Essentials, with timely, relevant content.

Learning events

JCR offers timely web-based and on-demand learning, such as the Digital Learning Center and Environment of Care/Life Safety Webinar Series, to fit the needs of your staff.

Online education

JCR publishes an extensive collection of manuals, periodicals, and books/e-books to help your staff prepare for everyday challenges.


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