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Tuesday 6:48 CST, March 20, 2018

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The Joint Commission Appoints New Chief Nursing Executive/ Executive Vice President of Customer Relations

March 5, 2018
By: Kim McCullough, Associate Director, Communications

OAKBROOK TERRACE, Ill. – Cheryl L. Hoying, PhD, RN, FACHE, joins The Joint Commission today as chief nurse executive and executive vice president of customer relations. 

Reporting to President/CEO Mark Chassin, MD, FACP, MPP, MPH, as a member of The Joint Commission enterprise senior management team, Hoying is responsible for building and strengthening relationships with accredited and certified organizations and other stakeholders. She will draw on extensive customer input and feedback to help guide business development and retention strategies, and play a leadership role with groups such as The Joint Commission’s Nursing Advisory Council and external stakeholders across the continuum of health care.

Hoying is a highly accomplished leader with extensive experience in both academic and community-based independent hospitals and health care systems, as well as in ambulatory and extended care settings. A frequent national and international speaker, she previously served as senior vice president, patient services at Cincinnati Children’s Hospital Medical Center. Among her many accomplishments there, she assisted with efforts that decreased serious harm to patients by 85 percent through high reliability practices. 

Hoying held prior positions including patient care services administrator and administrative director at The Ohio State University Medical Center; vice president for patient care services at Greene Memorial Hospital in Xenia, Ohio; and a range of clinical and administrative nursing roles including vice president at St. Elizabeth Medical Center in Dayton, Ohio.

A Fellow of the American Academy of Nursing and a Fellow of the American College of Healthcare Executives (ACHE), Hoying has been recognized with ACHE’s Senior Level Healthcare Executive Regent’s Award by ACHE, as well as the Prism Diversity Award of the American Organization of Nurse Executives (AONE), in addition to numerous other honors and certifications. A past president and board member for AONE, she remains active with AONE, ACHE, the American Nurses Association and the Society of Pediatric Nurses.

Hoying holds a PhD in Administration from the University of Cincinnati, as well as an MS in Nursing Administration and a BSN in Community Health & Rehabilitation from Wright State University in Dayton, Ohio. 

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About The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at

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