Testimonials | Joint Commission
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Monday 7:23 CST, June 26, 2017

Testimonials

Quality Check
Shannon Jackson
Shannon M. Jackson, M.S.W., L.I.S.W. - Director, Continuum of Services
Carolinas Medical Center
Charlotte, NC


Joint Commission certification is a hallmark of excellence. We found that preparing for certification unified our entire staff. They rallied as a team to work toward the goal of meeting the certification requirements. Our hospital wanted to be a center of excellence and certification helped us achieve this goal.


We knew we already had an excellent renal services program, but Disease-Specific Care Certification forces you to precisely and meticulously evaluate every aspect. I think we were surprised at the many improvements we were able to make to an already outstanding program.


Certification is a really good exercise for any team interested in improving their processes because it forces you to tap into the experience of a cross-section of caregivers and hospital leaders.


Physician involvement was key to achieving Joint Commission Disease-Specific Care Certification. Because of the emphasis on improving patient, family and staff education, and promoting patient self-management, our physicians were enthusiastic supporters from the start.


Joint Commission certification made us closely examine how we could help our patients in the “real” world. We now identify patients who may need additional assistance and reach out to them. This has benefitted our patient population by decreasing readmissions and improving their quality of life.


We believe The Joint Commission Disease-Specific Care Certification process helped us develop a holistic process for meeting patients’ needs as they move through the continuum of care. Certification shines the spotlight on best practices.