to main content Texting - Use of Secure Text Messaging for Patient Information | Critical Access Hospital | Leadership LD | The Joint Commission
Texting - Use of Secure Text Messaging for Patient Information

Can secure text messaging be used to communicate patient information ?

Any examples are for illustrative purposes only.

Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.  Several text messaging platform specifications and recommendations for texting policies and procedures are included in The Joint Commission’s May 2016 Perspectives article.

Key features of secure text messaging platforms include:
  • Secure sign-on process
  • Encrypted messaging
  • Delivery and read receipts
  • Date and time stamp
  • Customized message retention time frames

Organizations are also advised to do the following:
  • Develop an attestation documenting the capabilities of their secure text messaging platform
  • Assess compliance with texting policies and procedures
  • Develop a risk-management strategy and perform a risk assessment
  • Conduct training for staff, licensed independent practitioners, and other practitioners on applicable policies and procedures
 
 
Last updated on March 16, 2021
Manual: Critical Access Hospital
Chapter: Leadership LD

If no, please comment on how we could improve this response.

If you have additional standards-related questions regarding this topic, please use the Standards Online Submission Form
Surgeons in an operating room

Additional Resources

Train your staff with a tool to quickly and efficiently assess standards compliance with our 2021 Hospital Compliance Assessment Workbook.

A group of medical professionals have a discussion in a meeting room

Hospital Webinars

Keep learning with our Hospital Breakfast Briefings Webinar Series. Get a deep dive into our standards, chapter-by-chapter, individually or as a team.

Female doctor using digital tablet in her office.

Looking for Standards?

Get key information your hospital needs to achieve and maintain continuous standards compliance and experience operational improvement.