Texting - Use of Secure Text Messaging for Patient Information
Can secure text messaging be used to communicate patient information ?
Any examples are for illustrative purposes only.
Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.
Key features of secure text messaging platforms include:
Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.
Key features of secure text messaging platforms include:
- Secure sign-on process
- Encrypted messaging
- Delivery and read receipts
- Date and time stamp
- Customized message retention time frames
Organizations are also advised to do the following:
- Develop an attestation documenting the capabilities of their secure text messaging platform
- Assess compliance with texting policies and procedures
- Develop a risk-management strategy and perform a risk assessment
- Conduct training for staff, licensed independent practitioners, and other practitioners on applicable policies and procedures
Manual:
Behavioral Health
Chapter:
Record of Care Treatment and Services RC
Last reviewed by Standards Interpretation: August 11, 2022
Represents the most recent date that the FAQ was reviewed (e.g. annual review).
First published date: January 22, 2018
This Standards FAQ was first published on this date.
This page was last updated on August 11, 2022
with update notes of: Review only, FAQ is current
Types of changes and an explanation of change type:
Editorial changes only: Format changes only. No changes to content. |
Review only, FAQ is current: Periodic review completed, no changes to content. |
Reflects new or updated requirements: Changes represent new or revised requirements.
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