Texting - Use of Secure Text Messaging for Patient Information
Can secure text messaging be used to communicate patient information ?
Any examples are for illustrative purposes only.
Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.
Key features of secure text messaging platforms include:
Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.
Key features of secure text messaging platforms include:
- Secure sign-on process
- Encrypted messaging
- Delivery and read receipts
- Date and time stamp
- Customized message retention time frames
Organizations are also advised to do the following:
- Develop an attestation documenting the capabilities of their secure text messaging platform
- Assess compliance with texting policies and procedures
- Develop a risk-management strategy and perform a risk assessment
- Conduct training for staff, licensed practitioners, and other practitioners on applicable policies and procedures
Regarding orders
CMS reiterated their position on texting in a December 28, 2017, memorandum stating that CMS does not permit the texting of orders by physicians or other health care providers, regardless of the platform used. This information is available at the following website: CMS: Texting of Patient Information among Healthcare Providers.
Manual:
Ambulatory
Chapter:
Record of Care Treatment and Services RC
Last reviewed by Standards Interpretation: November 17, 2022
Represents the most recent date that the FAQ was reviewed (e.g. annual review).
First published date: January 22, 2018
This Standards FAQ was first published on this date.
This page was last updated on November 17, 2022
with update notes of: Review only, FAQ is current
Types of changes and an explanation of change type:
Editorial changes only: Format changes only. No changes to content. |
Review only, FAQ is current: Periodic review completed, no changes to content. |
Reflects new or updated requirements: Changes represent new or revised requirements.
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