to main content Texting - Use of Secure Text Messaging for Patient Information | Ambulatory | Record of Care Treatment and Services RC | The Joint Commission
Texting - Use of Secure Text Messaging for Patient Information

Can secure text messaging be used to communicate patient information ?

Any examples are for illustrative purposes only.

Yes. Healthcare providers may text patient information (except for patient care orders) as long as a secure text messaging platform is used.  

Key features of secure text messaging platforms include:
  • Secure sign-on process
  • Encrypted messaging
  • Delivery and read receipts
  • Date and time stamp
  • Customized message retention time frames
Organizations are also advised to do the following:
  • Develop an attestation documenting the capabilities of their secure text messaging platform
  • Assess compliance with texting policies and procedures
  • Develop a risk-management strategy and perform a risk assessment
  • Conduct training for staff, licensed independent practitioners, and other practitioners on applicable policies and procedures
Manual: Ambulatory
Chapter: Record of Care Treatment and Services RC
Last reviewed by Standards Interpretation: August 11, 2022 Represents the most recent date that the FAQ was reviewed (e.g. annual review).
First published date: January 22, 2018 This Standards FAQ was first published on this date.
This page was last updated on August 11, 2022 with update notes of: Review only, FAQ is current Types of changes and an explanation of change type: Editorial changes only: Format changes only. No changes to content. | Review only, FAQ is current: Periodic review completed, no changes to content. | Reflects new or updated requirements: Changes represent new or revised requirements.

If no, please comment on how we could improve this response.

If you have additional standards-related questions regarding this topic, please use the Standards Online Submission Form