Video: Do You Really Understand Your Hand-off Communication Processes?

In September 2017, The Joint Commission released Sentinel Event Alert 58: Inadequate hand-off communication. As a webinar complement to this publication, a panel of Joint Commission patient safety professionals dove deep into a case study to examine what really causes hand-off communication errors. Listen to this replay and learn from Joint Commission staff, including a sentinel event specialist, a human factors engineer, a senior field surveyor, and a Center for Transforming Healthcare black belt.