X
This site uses cookies and other tracking technologies to assist with navigation, providing feedback, analyzing your use of our products and services, assisting with our promotional and marketing efforts, and provide content from third parties. Get more information about cookies and how you can refuse them by clicking on the learn more button below. By not making a selection you will be agreeing to the use of our cookies.
Skip to Main Content

Coronavirus Resources

  • Careers
  • Contact Us
Main Menu
The Joint Commission
Visit Joint Commission ResourcesVisit Joint Commission InternationalVisit the Center for Transforming HealthcareQuality CheckWorld Hospital Search
Search Toggle
Login
  • Accreditation & Certification
    Joint Commission accreditation can be earned by many types of health care organizations.
    • Why The Joint Commission
    • Health Care Settings
      • Ambulatory Health Care
      • Assisted Living Communities
      • Behavioral Health Care and Human Services
      • Critical Access Hospital
      • Home Care
      • Hospital
      • Laboratory Services
      • Nursing Care Center
      • Pharmacy
    • Become Accredited
      • What is Accreditation
      • Why Achieve Accreditation
      • Who is Eligible
      • Learn the Process
      • Certifications without Accreditation
    • Accredited
      • Accreditation Milestones
      • Accreditation Resources
      • Publicity Kit
      • Accreditation Announcements and Updates
    • Certification
      • What is Certification
      • Certifications by Setting
      • Explore Eligibility
      • Learn the Process
      • After your Review
      • Certifications without Accreditation
    • Payor Relations
      • Payor Resources
    • State Recognition
    Senior couple talking with doctor.

    Why Achieve Accreditation

    Learn more about why your organization should achieve Joint Commission Accreditation.

    Shot of a senior woman in a wheelchair being cared for a nurse

    Certifications by Setting

    See what certifications are available for your health care setting.

  • Standards
    Set expectations for your organization's performance that are reasonable, achievable and survey-able.
    • About Our Standards
    • Standards Field Reviews
    • National Patient Safety Goals
      • Ambulatory Health Care: 2021 National Patient Safety Goals
      • Behavioral Health Care and Human Services: 2021 National Patient Safety Goals
      • Critical Access Hospital 2021 National Patient Safety Goals
      • Home Care 2021 National Patient Safety Goals
      • Hospital: 2021 National Patient Safety Goals
      • Laboratory Services: 2021 National Patient Safety Goals
      • Nursing Care Center 2021 National Patient Safety Goals
      • Office-Based Surgery: 2021 National Patient Safety Goals
    • Prepublication Standards
      • Emergency Management Standard EM.03.01.03 Revisions
      • Deletion of IC.02.04.01, EP 5
      • New and Revised Requirements Addressing Embryology, Molecular Testing, and Pathology
      • New Standards for Perinatal Safety
      • Revised Requirement Related to Fluoroscopy Services
      • Revised Requirements for Organizations Performing Operative or High-Risk Procedures
      • Updates to the Patient Blood Management Certification Program Requirements
      • Revisions Related to Medication Titration Orders
      • Updates to the Community-Based Palliative Care Certification Program
    • R3 Report
      • R3 Report Issue 27: New and Revised Standards for Child Welfare Agencies
      • R3 Report Issue 26: Advanced Total Hip and Total Knee Replacement Certification Standards
      • R3 Report Issue 25: Enhanced Substance Use Disorders Standards for Behavioral Health Organizations
      • R3 Report Issue 24: PC Standards for Maternal Safety
      • R3 Report Issue 23: Antimicrobial Stewardship in Ambulatory Health Care
      • R3 Report Issue 22: Pain Assessment and Management Standards for Home Health Services
      • R3 Report Issue 21: Pain Assessment and Management Standards for Nursing Care Centers
      • R3 Report Issue 20: Pain Assessment and Management Standards for Behavioral Health Care
      • R3 Report Issue 19: National Patient Safety Goal for Anticoagulant Therapy
      • R3 Report Issue 18: National Patient Safety Goal for Suicide Prevention
      • R3 Report Issue 17: Distinct Newborn Identification Requirement
      • R3 Report Issue 16: Pain Assessment and Management Standards for Office-Based Surgeries
      • R3 Report Issue 15: Pain Assessment and Management Standards for Critical Access Hospitals
      • R3 Report Issue 14: Pain Assessment and Management Standards for Ambulatory Care
      • R3 Report Issue 13: Revised Outcome Measures Standard for Behavioral Health Care
      • R3 Report Issue 12: Maternal Infectious Disease Status Assessment and Documentation Standards for Hospitals and Critical Access Hospitals
      • R3 Report Issue 11: Pain Assessment and Management Standards for Hospitals
      • R3 Report Issue 10: Housing Support Services Standards for Behavioral Health Care
      • R3 Report Issue 9: New and Revised NPSGs on CAUTIs
      • R3 Report Issue 8: New Antimicrobial Stewardship Standard
      • R3 Report Issue 7: Eating Disorders Standards for Behavioral Health Care
      • R3 Report Issue 6 - Memory care accreditation requirements for nursing care centers
      • R3 Report Issue 5: Alarm System Safety
      • R3 Report Issue 4: Patient Flow Through the Emergency Department
      • R3 Report Issue 3: Influenza Vaccination
      • R3 Report Issue 2: CAUTI
      • R3 Report Issue 1: Patient-Centered Communication
    • Standards FAQs
    • Universal Protocol
    • Patient Safety Systems PS Chapter
    Nurse and doctor talking to happy hospital patient after surgery

    National Patient Safety Goals

    Find out about the 2021 National Patient Safety Goals® (NPSGs) for specific programs.

    doctor chatting to sales rep in hospital corridor

    FAQs about the Standards

    We help you measure, assess and improve your performance.

  • Measurement
    Learn about the "gold standard" in quality. We develop and implement measures for accountability and quality improvement.
    • Measures
      • Cardiac Care
      • Emergency Department
      • Health Care Staffing Services
      • Hospital Outpatient Department
      • Hospital-Based Inpatient Psychiatric
      • Immunization
      • Palliative Care
      • Perinatal Care
      • Stroke
      • Substance Use
      • Tobacco Treatment
      • Total Hip and Knee Replacement
      • Venous Thromboembolism
    • Specifications Manuals
      • Electronic Clinical Quality Measures
      • Chart Abstracted Measures
    • Reporting
      • Accreditation - ORYX
      • Certification
    • Pioneers in Quality
      • Facts
      • Proven Practices
      • Expert to Expert Series
      • Recognition
    • Resources
    • Quality Measurement Webinars & Videos
    Business information and info-graphics concept.

    Measures

    Learn about the development and implementation of standardized performance measures. View them by specific areas by clicking here.

    Happy Medical Team Looking at Laptop in Doctor's Office.

    Pioneers in Quality

    Gain an understanding of the development of electronic clinical quality measures to improve quality of care.

  • Performance Improvement
    Providing you tools and solutions on your journey to high reliability.
    • The Joint Commission
      • Continuing Education Credit Information
      • DASH
      • Leading the Way to Zero
      • Robust Process Improvement
    • Patient Safety Topics
    • Center for Transforming Healthcare
    • Joint Commission International
    • Joint Commission Resources
    Science formula and math equation abstract background.

    DASH

    Drive performance improvement using our new business intelligence tools.

    Group of young creative people collaborating in modern office.

    Robust Process Improvement

    Discover how different strategies, tools, methods, and training programs can improve business processes.

  • Resources
    Obtain useful information in regards to patient safety, suicide prevention, pain management, infection control and many more.
    • Cybersecurity Alert
    • Patient Safety Topics
      • Emergency Management
      • Health Equity
      • Infection Prevention and Control
      • Pain Management
      • Patient Safety
      • Report a Patient Safety Event
      • Sentinel Event
      • Suicide Prevention
      • The Physical Environment
      • Workplace Violence Prevention
    • News & Multimedia
      • The Joint Commission Stands for Racial Justice and Equity
      • Blogs
      • Joint Commission Saves Lives
      • Events
      • Fact Sheets
      • Newsletters
      • News Releases
      • Podcasts
      • Speakers Bureau
      • Video Resources
      • Webinars
    • For Nurses
      • Nursing Resources
    • For Physicians
    • For Consumers
      • Speak Up Campaigns
      • TakeCHARGE
      • The Smart Parents Guide
      • You The Smart Patient
    • Research
      • Operations Support Research
      • Evaluation Research
      • Health Services Research
    • E-Alerts Signup
    Talking to audience. One member of the board speaking in microphone among other participants of meeting.

    News & Multimedia

    Stay up to date with all the latest Joint Commission news, blog posts, webinars, and communications.

    Cheerful female spouse handing crutches to partner while he is sitting down on hospital bed both smiling

    Pain Management

    Learn about Pain Assessment and Management standards for hospitals from the Requirement, Rationale, and References report.

  • About Us
    Through leading practices, unmatched knowledge and expertise, we help organizations across the continuum of care lead the way to zero harm.
    • Evolving with Care
    • Facts About The Joint Commission
      • History of The Joint Commission
      • Joint Commission FAQs
      • Board of Commissioners
      • Joint Commission Advisory Groups
      • Quality Check and Quality Reports
    • Policies and Financials
      • Code of Conduct
      • Conflict of Interest Policy
      • Designated Copyright Agent Policy
      • Financial Statements
      • Firewall Policy Summary
      • Linking to The Joint Commission Website
      • Public Information Policy
      • Reprint Permission Policy
    • Federal Relations and Public Policy
    • DataMart
    • Joint Commission Connect Request Guest Access
    • The Joint Commission and Social Media
    • Joint Commission Officers
      • Mark Chassin
      • David Baker
      • Lynn Dragisic
      • Brian Enochs
      • Michael Kaba
      • Kin Lee
      • Ana Pujols McKee
      • Mark Pelletier
      • Paige Rodgers
      • Margaret VanAmringe
      • Lisa Vandecaveye
    The Joint Commission

    Facts About The Joint Commission

    Learn more about us and the types of organizations and programs we accredit and certify.

    FAQ, ask questions online, what where when how and why, search information.

    Joint Commission FAQs

    Get answers to commonly asked questions.

  1. Home >
  2. Resources >
  3. News & Multimedia >
  4. Video Resources >
  5. Speak Up: At The Doctor's Office >

Video: Speak Up: At The Doctor's Office

Meet Marge Popple, who learns why it's important to write down questions about her health, share a list of medications with the doctor, and fully understand everything that is explained during medical checkups.

Visit us on Vimeo to see options for downloading this video.

Get the English version Get the Spanish version


  • Video for playback

  • News & Multimedia
    • The Joint Commission Stands for Racial Justice and Equity
    • Blogs
      • Blogs
      • Dateline TJC
      • Ambulatory Buzz
      • At Home with The Joint Commission
      • High Reliability Healthcare
      • Improvement Insights
      • Leading Hospital Improvement
      • Quality in Nursing Center Care
      • On Infection Prevention Control
    • Joint Commission Saves Lives
      • Joint Commission Saves Lives
      • Timeline
      • Videos
      • Media and Blog Highlights
      • Fact Sheets
      • Supporting Research
      • Collaboration
    • Events
    • Fact Sheets
    • Newsletters
    • News Releases
    • Podcasts
    • Speakers Bureau
    • Video Resources
    • Webinars

More Videos

View All Videos
Video: Zero Harm is Achievable in Hospitals

Video: Zero Harm is Achievable in Hospitalsarrow

LWZ video thumbnail

Video: Leading the Way to Zero arrow

Nursing centers care zero harm is achievable

Video: Zero Harm Is Achievable in Nursing Care Centersarrow

  • Center for Transforming Healthcare
  • Joint Commission International
  • Joint Commission Resources
  • Quality Check
  • Visit us on Facebook facebook
  • Visit us on Twitter twitter
  • Visit us on LinkedIn linkedin
  • News Room
  • Careers
  • Contact Us

  • Accessibility
  • Terms of Use
  • Privacy & Cookies Statement
©2020 The Joint Commission, All Rights Reserved
The Joint Commission is a registered trademark of The Joint Commission.