Take 5: Everything You Need to Know about the SAFER Matrix

Project REFRESH, the Joint Commission’s multiphase process improvement project, includes a transformative approach for identifying and communicating risk levels associated with deficiencies cited during surveys. This Survey Analysis for Evaluating Risk (SAFER) approach provides organizations with additional information related to risk of deficiencies to help prioritize and focus corrective actions.

Carrie Mayer, MBA, Certified Master Black Belt, Leslie Smith, MS, Business Transformation Leader, and Caroline Heskett, MPH,  Business Transformation Leader, all in the Division of Accreditation & Certification Operations for The Joint Commission, discuss all that you need to know about the SAFER matrix. [11:00]