Joint Commission’s RPI culture detailed in Quality Progress editorial

The Joint Commission’s Director of Corporate Robust Process Improvement® (RPI®) Patty Chappell recently had an editorial published in Quality Progress from the American Society for Quality.

The article, “A Look Back And Ahead At The Joint Commission’s RPI Culture,” details The Joint Commission’s culture of continuous improvement and the accomplishments made throughout the enterprise that have been supported by RPI since the department’s inception 13 years ago.

RPI is a set of strategies, tools, methods, and training programs adopted by the Joint Commission for improving our business processes. Methodologies that shape RPI include Lean Six Sigma, Facilitating Change®, and Advanced Meeting Facilitation. RPI is part of every area of the Joint Commission enterprise, helping improve our processes, products and services, touching areas like information technology, digital marketing, and surveys and reviews.

Through RPI, The Joint Commission helps health care organizations improve patient care. To learn more about how The Joint Commission uses RPI every day, read the article from Quality Progress.