Beginning March 31: New multifactor authentication platform for Joint Commission applications

To enhance account security, The Joint Commission enterprise will upgrade its authentication platform for all applications, including Joint Commission Connect®.

Beginning on March 31, 2025, users must reset their passwords and choose their preferred multifactor authentication method (email, text, call or Microsoft Authenticator app) when logging into Joint Commission Connect.
 
See the step-by-step instructions for the new authentication platform. 

For additional assistance, please contact your organization’s account executive. If you do not know who serves as your account executive, call 888-527-9255.