The Joint Commission appoints new director to the Office of Quality and Patient Safety

Friday, August 30 2019

Maureen Lyons
Corporate Communications

(OAKBROOK TERRACE, Illinois, August 30, 2019) – The Joint Commission announces the appointment of Raji Thomas, DNP, MBA, CPHQ, CPPS, to director of the Office of Quality and Patient Safety (OQPS). Reporting to Patient Safety Officer and Medical Director Edward Pollak, MD, FASA, Thomas will oversee OQPS, which reviews and responds to reports of patient safety events at accredited and certified health care organizations. 

Director of the Office of Quality and Patient Safety Raji ThomasAs director, Thomas will advance strategy and operations of the Division of Healthcare Improvement through collaboration and partnerships with internal and external customers. 

“Raji has been instrumental to the success of a high-functioning patient safety program, and we anticipate her making a similar impact at The Joint Commission,” Pollak said. 

Thomas has more than 20 years’ experience in strategic health care quality improvement, patient safety leadership and nursing. 

She most recently served as director of Patient Safety and Performance Improvement at Rush University Medical Center in Chicago, where she helped create the Patient Safety and Performance Improvement Department and developed and implemented its programs. She also provided guidance to hospital and ambulatory services to ensure compliance with Joint Commission accreditation standards. 

Prior to Rush University Medical Center, Thomas was a senior RN patient safety consultant at Advocate Health Care in Downers Grove, Illinois, a quality improvement specialist at Barnes Jewish Hospital at Washington University School of Medicine, St. Louis, and a nursing faculty member at Lewis University in Romeoville, Illinois. She also held multiple nursing positions across different specialties in the United States and India. 

Thomas earned her Doctor of Nursing Practice from Loyola University Chicago in 2017. She also holds a Master of Science in Nursing and a Master in Business Administration, both from Lewis University. Thomas earned her Bachelor of Science in Nursing with honors from All India Institute of Medical Sciences in New Delhi, India. She is also a Certified Professional in Patient Safety and a Certified Professional in Healthcare Quality. 

To learn more about The Joint Commission’s role in working with health care organizations to improve patient safety and quality of care, please visit The Joint Commission website.


About The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 22,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at