Leading the way to high reliability by communicating and connecting | Joint Commission
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Quality, Reliability & Leadership

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Knowledge and support for health care leaders working for high reliability, quality and patient safety in all areas of health care.

NOTE: Industry leaders are encouraged to submit guest blogs for the Leadership blog. Those interested should contact Communications Specialist Robin Hocevar.

Leading the way to high reliability by communicating and connecting

Oct 23, 2013 | 10869 Views

By Mark R. Chassin, M.D., F.A.C.P., M.P.P., M.P.H.
President and CEO
The Joint Commission

Mark ChassinWelcome to The Joint Commission’s new Leadership blog! I am especially excited about this newest communication vehicle for many reasons. First, it provides a new way to share current information about health care issues, and second, it helps connect our leadership team with you – our readers, customers and stakeholders. While the leadership team here at The Joint Commission can post articles, readers can also post comments. So if you have something to say, we’re listening!

Communication – especially communication from leadership – is extremely important. This has been borne out by the findings of many of the Joint Commission Center for Transforming Healthcare’s improvement projects. Leadership engagement and communication are key to improvement and help lead the way to high reliability. High reliability in health care is a goal I champion. I believe it is the future of health care, for it takes quality and safety to the next level.

High reliability science is the study of organizations in industries like commercial aviation and nuclear power that operate under hazardous conditions while maintaining safety levels that are far better than those of health care. The Milbank Quarterly recently published an article that I wrote with the late Jerod M. Loeb, Ph.D., executive vice president of the Division of Healthcare Quality Evaluation at The Joint Commission. The article, “High-Reliability Health Care: Getting There From Here,” discusses the High-Reliability Health Care Maturity Model – a framework for improvement that is the basis for an assessment tool that The Joint Commission is developing. The tool is currently being pilot tested by the South Carolina Safe Care Commitment, a collaboration between the South Carolina Hospital Association and the Joint Commission Center for Transforming Healthcare. Look for more information from The Joint Commission and the Center about our continuing efforts to support health care organizations in their work to become high reliability organizations.

You can sign up to automatically receive news from The Joint Commission, including this new blog. By sharing information and offering a new way to connect with leaders at The Joint Commission, we hope to inspire you in your work to improve health care. I hope you enjoy reading our monthly blogs.

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Comments (1 Comments)

S. Ma, MD - Bellingham, WA
Wonderful tool to stay on top of quality health care delivery, for domestic and international facilities. Thank you. (Steven Ma, MD)
11:18 PM Oct 29th