Facts about patient-centered communications | Joint Commission
Follow us on Twitter Friend us on Facebook Vimeo linkedIn Share with your Friends Print this Page
 
Sunday 3:28 CST, September 24, 2017

Topic Details

signupsmallfinal

Topic Library Item

Facts about patient-centered communications

October 26, 2016

Effective communication is critical to the successful delivery of health care services. The Joint Commission supports efforts to improve communication between health care professionals and patients. It’s been estimated that there are more than 300 languages spoken in the United States and more than 90 million Americans have low health literacy, meaning they have difficulty understanding and using health information. The Joint Commission recommends an approach to communicating health information that encompasses language needs, individual understanding, and cultural and other communication issues. The Joint Commission’s Health Equity webpage provides extensive information and resources about patient-centered communications, including:

Monographs, reports and white papers

  • Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals
  • Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community: A Field Guide
  • R3 Report: Patient-Centered Communication Standards for Hospitals – Provides the rationale and references that The Joint Commission employed in developing the patient-centered communication standards for hospitals. The standards address qualifications for language interpreters and translators; how to identify and address patient communication needs and collect patient race and ethnicity data; and ways to ensure patient access to a support individual and non-discrimination in care.
  • Attributes of a Health Literate Organization – A list put together by the Workgroup on Attributes of a Health Literate Organization of the Institute of Medicine Roundtable on Health Literacy.

Videos

Podcasts

  • Why health literacy is important for patients and health professionals: Literacy skills are a strong predictor of health status according to Christina Cordero, PhD, MPH, project director, Standards and Survey Methods, The Joint Commission. [7:20]
  • Why patient-centered communication matters: Patient-centered communication is critical to safe, high quality health care. Christina Cordero, PhD, MPH, project director, Standards and Survey Methods, The Joint Commission, discusses the current state of patient-centered communications and available resources. [8:48]

Other resources

 

 
shareslide1