Facts about Health Care Staffing Services Certification | Joint Commission
Follow us on Twitter Friend us on Facebook Vimeo linkedIn Share with your Friends Print this Page
Tuesday 6:53 CST, March 20, 2018

Topic Details


Topic Library Item

Facts about Health Care Staffing Services Certification

January 18, 2018

The Joint Commission’s Health Care Staffing Services (HCSS) Certification program provides an independent, comprehensive evaluation of a staffing firm’s ability to provide qualified and competent staffing services. Health care staffing firms are eligible for Joint Commission certification if they:

  • Place temporary clinical staff in other organizations that direct or provide direct patient care
  • Place temporary clinical staff under the direct supervision of another organization's personnel
  • Collect and present four months of data for each of the three standardized performance measures by the time of the initial on-site review (see performance measurement section below)
  • Place at least 10 individual clinical employees on assignments by the time of the on-site review

Benefits of certification
Health care staffing firms seek certification because it:

  • Demonstrates commitment to a higher standard of service
  • Provides a framework for organizational structure and management
  • Provides a competitive edge in the marketplace
  • Enhances staff recruitment and development
  • Is recognized by insurers and other third parties
  • May reduce liability insurance costs

Certification process
HCSS firms undergo an announced initial review. Re-certification reviews are unannounced and are conducted on-site every other year. The review focuses on a firm’s ability to provide competent staffing services and evaluates performance, continuing education and training, placement criteria, and other areas. The standards, contained in the Health Care Staffing Services Certification Manual, are divided into four sections:

  • Leadership
  • Human resources management
  • Performance measurement and improvement
  • Information management

Performance measurement
Joint Commission-certified health care staffing firms and firms seeking initial certification are required to adopt a set of three standardized performance measures. These include:

  • Do not return rate for clinical reasons
  • Do not return rate for professional reasons
  • Completeness of personnel file

Certified health care staffing firms collect monthly data for each measure in the set. The data is then submitted quarterly to The Joint Commission. Information about performance measures is provided in the Health Care Staffing Services Performance Measurement Implementation Guide, 2nd Edition

Information available to the public
Quality Reports for Joint Commission certified health care staffing firms are available on the Quality Check® website.

Contact us by email or at 630-792-5291.