Event - Detail - Cleveland Clinic 2017 Patient Experience Empathy + Innovation Summit | Joint Commission
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Event Detail

Cleveland Clinic 2017 Patient Experience Empathy + Innovation Summit

Monday, May 22, 2017 - Wednesday, May 24, 2017 - All Day Event

Short Description:

The Joint Commission is partnering with the Cleveland Clinic for the 8th annual Patient Experience Empathy + Innovation Summit, May 22-24, at the Cleveland Convention Center. The Summit brings together patient experience leaders, health care executives, innovators, nursing leaders, policy makers, major stakeholders and industry experts who are committed to not just the patient or caregiver experience but also the human experience. The theme of this year’s conference is “Empathy by Design.”

Joint Commission leaders to speak at Cleveland Clinic’s 2017 Patient Experience Empathy + Innovation Summit

The Joint Commission is once again partnering with the Cleveland Clinic for the 8th annual Patient Experience Empathy + Innovation Summit, May 22-24, at the Cleveland Convention Center. The Summit brings together patient experience leaders, health care organization executives, innovators, nursing leaders, policy makers, major stakeholders and industry experts who are committed to not just the patient or caregiver experience but also the human experience. We’re proud to support the world’s largest, independent conference devoted to improving the patient experience.

The theme of this year’s conference is “Empathy by Design” and will feature expert speakers, panel discussions and workshops representing multiple health care professions and disciplines engaged in exploring innovative ways to create and sustain a human-centric environment.

The Joint Commission will be presenting and participating in the following sessions:

Plenary Session: Using High Reliability to Deliver a Better and Safer Patient Experience
Tuesday, May 23, 8:00 – 8:30 a.m.
Ana Pujols McKee, MD
Executive Vice President and Chief Medical Officer
The Joint Commission


Workshop Session: Improving Patient Care and Organizational Culture Through Robust Process Improvement®
Tuesday, May 23, 9:40 – 11:10 a.m.

Dawn Allbee, MA
Director, Corporate Robust Process Improvement
The Joint Commission

William Choctaw, MD, JD, CSSBB
Chief Transformation Officer
Citrus Valley Health Partners

Learn about the Joint Commission's Robust Process Improvement® (RPI®) tools and methodologies and how it has helped Citrus Valley Health Partners transform their culture and improve processes, leading to better patient care and patient experiences. You'll hear how adopting and embracing RPI created camaraderie among staff, positively impacted patients and ultimately resulted in financial and clinical wins. The second half of the session will provide you with hands-on RPI training and tools you can use and share throughout your organization.

Breakout Session: How Collecting and Using Race, Ethnicity and Language Data Leads to Better Patient Experience and Engagement
Tuesday, May 23, 3:00 – 3:50 p.m.

Lynne Bergero, MHSA
Project Director, Department of Standards and Survey Methods
Division of Healthcare Quality Evaluation
The Joint Commission

Margarita Diaz, RN, BSN
Manager, Health Equity Initiatives
The MetroHealth System

David Engler, PhD
Senior Vice President for Leadership and Innovation
America's Essential Hospitals

Chrystal Holmes, MBA
Director, Hospital Revenue Services
Henry Ford Health System

Christine Joseph, PhD
Senior Epidemiologist
Director, Health Disparities Research Collaborative
Henry Ford Health System

Lourdes Negron-McDaniel, MEd, MA, CDP
Director, Inclusion and Diversity
The MetroHealth System

Brian Roberson, MPA
Senior Research Analyst
America's Essential Hospitals

Racial and ethnic minorities are a large and growing part of our population, but they still struggle to gain access to equitable care in our health care system. Collecting race, ethnicity, and language (REAL) data is the first step to identifying and resolving health disparities, leading to higher quality care and greater patient satisfaction. America's Essential Hospitals and Multimedia In Healthcare collaborated to create the Ask Every Patient: REAL eLearning module, an on-demand training tool that empowers staff to collect REAL data in an easy, reliable, culturally sensitive and affordable way. These partners have allied with The Joint Commission to offer the eLearning module to healthcare providers nationwide. In this panel discussion, hear from America’s Essential Hospitals and The Joint Commission on the importance of this training as well as leaders from Henry Ford Health System and The MetroHealth System to share lessons learned from their implementations of the module.

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Don’t forget to visit our booth to learn more.

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Cleveland Convention Center
Cleveland, OH

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