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Patrick PhelanInterim Executive Director(630) 792-5145
David EickemeyerAssociate Director630-792-5697
Caroline IsbeyAssociate Director630-792-5279
Brian JohnsonAssociate Director630-792-5144
Lija BasuMarketing Manager, Certification630-792-5197
Francine ToppsBusiness Development Specialist630-792-5058
Kristine StejskalBusiness Development Coordinator630-792-5291
Orthopedic joint replacement programs (hip, knee and shoulder) are certified under the standards for Disease-Specific Care programs, order manuals here. The standards are not specific to joint replacement, but are a general framework for a well-run disease-management program.
Compliance with consensus-based national standards.
Effective and consistent use of appropriate, evidence-based clinical practice guidelines for the hip, knee or shoulder replacement patient population.
Collection and analysis of a minimum of four performance measures specific to the hip, knee or shoulder replacement patient population (a minimum of two performance measures must be clinical in nature.)
Joint replacement programs that successfully demonstrate compliance in all three areas are awarded certification for a two-year period. At the end of the first year, the organization is required to attest to its continued compliance with standards and provide evidence of performance improvement activities. To maintain certification, the cycle repeats with an on-site review conducted every two years and a bi-annual submission of an acceptable assessment of compliance by the organization.
Demonstrates commitment to a higher standard of service
Provides a framework for organizational structure and management
Provides a competitive edge in the marketplace
Enhances staff recruitment and development
Is recognized by insurers and other third parties.
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