Performance Measurement and Improvement
The performance measurement standards for Health Care Staffing Services (HCSS) focus on the following:
Using information garnered from measurement data to improve or validate HCSS services
Using comparative data to evaluate processes and outcomes
Evaluating the clients’ perception of quality of service
Using client-specific, service-related data
Implementing an organized comprehensive approach to performance improvement
Performance Measurement Requirements
A set of three standardized performance measures are utilized for HCSS certification. The following measures are included in the HCSS set:
HCSS-1: Do Not Return – Clinical
HCSS-2: Do Not Return – Professional
HCSS-3: Completeness of Personnel File
Standardized sets of performance measures are identified by The Joint Commission and external performance measurement experts. In January, 2008, the HCSS standardized measures were implemented and uniformly adopted by all certified HCSS firms, as well as firms seeking initial HCSS certification, following extensive pilot testing in the field.
Standardized measures have precisely defined specifications, data collection and data submission protocols. The complete compendium of HCSS measure specifications is detailed in The HCSS Performance Measurement Implementation Guide, 2nd Edition.
Quarterly data submission is required for standardized measures. Monthly data points for each of the three HCSS measures should be submitted to The Joint Commission via the firms’ secure-extranet site no later than 45 days following the end of the calendar quarter.