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Impact of COVID-19

Read what other professionals like you are saying about how the COVID-19 pandemic has affected their home care organizations.

New Protocols for On-site Surveys 

Prior to scheduling, The Joint Commission is first taking into account the number of COVID-19 cases by county. For areas deemed appropriate for an on-site survey, surveyors are required to wear a face covering throughout the survey and practice appropriate physical distancing.

Surveyors will not be permitted to travel if they display symptoms or report close contact with anyone with COVID-19.  On-site, surveyors will not enter areas with  COVID-19 positive patients and will observe from a distance or remotely.

Virtual Survey Process

While our primary method for conducting surveys remains an on-site process, we are able to provide eligible home care service providers virtual solutions to help meet regulatory requirements without risking the safety of their clients and staff during the pandemic. If it's appropriate for your organization to pursue a virtual survey, a member of our team will be in touch. Currently, we have the virtual survey capabilities to serve the following providers:

  • Joint Commission accreditation for non-deemed home care providers
  • Initial Medicare certification survey for home health/hospice/home infusion providers
  • Medicare certification for durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) providers
  • Initial licensure survey for home health/hospice providers in California
  • Initial Medicare certification survey for hospice providers in California who have received a temporary license

For deemed providers, an on-site survey will occur once the public health emergency has ended.

Infection Control Focus

Through dedicated infection control standards and expert surveyors well-versed in the CDC recommendations, we will model the correct implementation of infection prevention and control strategies to educate and support the nursing homes we survey.

Timely Resources

Here we have gathered some key resources to help nursing homes address patient safety and quality challenges accelerated due to COVID-19 such as infection prevention and control, and emergency management.

Additional Resources and Tools from JCR

Joint Commission Resources® (JCR®) offers a vast portfolio of virtually-delivered tools and resources to help you get and stay survey ready, address specific quality challenges or respond and recover during these unsettling times. Explore JCR’s latest educational programs or our innovative e-products including Tracers with AMP® that can help quality-focused leaders more effectively identify risk, implement and monitor improvements by streamlining data collection and reporting.

Contact Us

Have questions? Currently accredited organizations or recent applicants should contact their account executive for more information. If you’re new to the accreditation process, submit your question and our friendly staff will reach out.