New Protocols for On-site Surveys 

Prior to scheduling, The Joint Commission is first taking into account the number of COVID-19 cases by county. For areas deemed appropriate for an on-site survey, surveyors are required to wear a face covering throughout the survey and practice appropriate physical distancing.

Surveyors will not be permitted to travel if they display symptoms or report close contact with anyone with COVID-19.  On-site, surveyors will not enter areas with  COVID-19 positive patients and will observe from a distance or remotely.

Virtual Survey Process

While our primary method for conducting surveys remains an on-site process, we are thrilled to be able to offer virtual solutions to help home care service providers meet regulatory requirements without risking the safety of their clients and staff during the pandemic. Currently, we have the virtual survey capabilities to serve the following providers:

  • Joint Commission accreditation for home care providers
  • Initial Medicare certification survey for home health/hospice providers
  • Medicare certification for durable medical equipment point of service (DMEPOS) providers
  • Initial licensure survey for home health/hospice providers in California and Florida
  • Initial Medicare certification survey for hospice providers in California who have received a temporary license

Infection Control Focus

Through dedicated infection control standards and expert surveyors well-versed in the CDC recommendations, we will model the correct implementation of infection prevention and control strategies to educate and support the nursing homes we survey.

Timely Resources

Here we have gathered some key resources to help nursing homes address patient safety and quality challenges accelerated due to COVID-19 such as infection prevention and control, and emergency management.

Additional Resources and Tools from JCR

Joint Commission Resources® (JCR®) offers a vast portfolio of virtually-delivered tools and resources to help you get and stay survey ready, address specific quality challenges or respond and recover during these unsettling times. Explore JCR’s latest educational programs or our innovative e-products including Tracers with AMP® that can help quality-focused leaders more effectively identify risk, implement and monitor improvements by streamlining data collection and reporting.

Contact Us

Have questions? Currently accredited organizations or recent applicants should contact their account executive for more information. If you’re new to the accreditation process, submit your question and our friendly staff will reach out.