Lynn Dragisic is the Executive Vice President, Support Operations and Chief of Staff for The Joint Commission. In this role, she provides day-to-day oversight and coordination of human resources, information technology, office services, Robust Process Improvement (RPI), communications, and board and committee activities. She leads the Joint Commission operations team and the coordination of common functions between The Joint Commission and its not-for-profit affiliates – Joint Commission Resources (JCR) and the Center for Transforming Healthcare (CTH).
Previously, Ms. Dragisic served as The Joint Commission’s Chief Human Resources Officer since 1995 where she led many transformative changes within the organization. She was responsible for the planning, development, and implementation of a comprehensive human resources program for all Joint Commission, Joint Commission Resources (JCR), and Joint Commission International (JCI) employees. She also participated in the development of the overall strategies, objectives, and plans for the organization, and supported the Human Resources Committees of both The Joint Commission and JCR Boards. Ms. Dragisic was responsible for the creation of the Joint Commission’s Professional Development Center which provides online and classroom resources for the continuous learning and development of Joint Commission staff, and had oversight for the Enterprise Resource Center – the internal library that services internal and external customers.
Prior to joining The Joint Commission, Ms. Dragisic held a variety of positions within CNA Insurance Companies in Chicago, Illinois, including her role as Vice President, Home Office Human Resources. She served on several not-for-profit Boards that focused on the development and placement of diversity talent.
Ms. Dragisic earned her bachelor’s degree in Psychology and Education from Loyola University in Chicago, Illinois. In addition, she received a Master’s degree in Industrial Psychology from Illinois Institute of Technology.