(bright upbeat music)
-: It's important for you as a patient
to tell me what you're thinking and feeling.
So tell me, how are you, what brings you in.
You know what I mean?
And then, empower the patient to say those things.
And when they say those things,
not to be looking at the computer and typing away.
You know what I mean? (chuckling)
We all feel a pressure to do that,
because there's so many patients to see.
And you have to do that documentation during the session.
But the more, less eye contact you make
when someone's answering the question you've just asked,
then it's not gonna be helpful.
(bright upbeat music)
As a surveyor, I think that, you know,
when we go to organizations,
and we're looking into safety processes
to make sure everything's going okay,
and that they're doing things that ensure safety,
I think by us asking these questions and pushing them,
not just saying, "Okay."
And saying, "Tell me more about that."
"Explain that process in a deeper way."
"What other things could happen if you didn't do it
the way you just said?"
You know? And pushing that and pushing that envelope,
with that, like, with the "what if" thinking, right?
By us doing that,
and me doing that as a surveyor with organizations,
hospitals that we go to,
we are speaking for the patient.
And we're making sure
that there are safe processes,
and if there aren't, what are we gonna do about it?
And then we have the findings that we make from that.
(bright upbeat music)
We're a member of the world community,
and it's important for us to do
all we can to participate in that,
on that level, and not just on the American level,
not just on the United States level.
So all people are people.
We all have health needs.
We all have bodies which sometimes break down,
and you can't rely on them.
And we need help from other people to do this.
So, the more we can participate in that
on that global level and that communal level,
the better the human race will be living on this earth.
(bright upbeat music)