(inspiring string music)
-: As a surveyor for the joint commission,
I meet with the leadership and the frontline staff
and I usually share them the acronym CHAMPION,
C-H-A-M-P-I-O-N.
And this is the acronym of how we can engage
our patient and also the leadership
and our caregivers of how to advocate for themselves.
C stands for communication, communication is the key.
Our providers should aim to keep their patients
up to date and at the same time
the way that our patient understand.
H is for handoff,
to make sure that we handoff effectively,
our handoff protocol at the same time including outgoing
and caring team members.
A stands for attention to detail,
so a simple explanation just like telling to our patient,
"I am hand hygiening for your safety.
I am closing the curtain for your privacy."
This is very important engagement for our patients
so they will understand the reason
why they're doing those kind of practices.
M is mentorship each other.
We have to coach, mentor, and teach each other
and pass it on to make it sure that whatever
we're doing to help to engage our patient
is a part of our workload.
P is for practicing questioning attitude.
We have to do timeout.
We want to make sure
that we do the right patient, the right medication,
the right procedure, and the right test.
I is implementing inclusivity to make sure
that our provider can include our patient
in the discussion
and an ability to look into their social needs.
Always being open, the more you open with our patients
the more that they're gonna trust us.
And N finally is having that nurturing demeanor
and helping them that we are really caring for them,
giving them the confidence
that they need to be engaged in their own care.
And establishing a strong connection
with a patient can also be achieved
by showing empathy, providing emotional support,
and engaging in interactive dialogue.
Well, safety in healthcare practice is absolutely critical,
a priority at the core of what we're doing every day.
My own safety as a provider and my patient safety
and world patient safety day is a global call
to prevent errors and decrease avoidable harm in healthcare.
And the World Health Organization estimate that
one in every 10 of patients is harmed by virus accidents
while hospitalized and 50% of this harm could be prevented.
Most of us do not think of the patient safety issues
until a misfortune hits close to home.
(inspiring string music continues)