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-: One way that I strongly believe
in how we as healthcare practitioners or providers
or licensed professionals can assist patients
in ensuring that we are giving them the best care
that we can possibly give them
is either teach back, meaning have them recite to you
what it is you shared with them,
or continue to advocate from a perspective
of reaching out to those resources like the case manager,
patient advocacy that is always available in the hospital
that can also fill those barriers of where the patient
may not feel like they're being heard.
But definitely the leaders of the healthcare team,
which is the provider, establishing that sense of trust,
communicating transparently about concerns,
and/or providing feedback in real time
regarding the patient's plan of care and their discharge,
what that's gonna look like post-hospital stay.
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As a Joint Commission Nurse Surveyor in the HAT program,
I take my role very seriously.
As a surveyor, if I'm on a team and/or team lead,
my access to the executive staff
and enter and working with the frontline staff
when we're out tracing the units,
I am able to communicate things
that the patient may not see.
They may not be aware of these risks,
because we go into these organizations and our goal
is to identify those risks that are unknown
and help them with risks that they are aware of.
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The WHO's Patient Safety Day, for me, is monumental
in that it is designed to raise awareness
about mitigating risk for harm, as well as ensuring
that patient care that's delivered on the frontline
is done so in a manner that's gonna better assist a patient
on their journey in life.
Oftentimes, we hear a lot about patient safety,
but the WHO is very well known and they have the outreach,
both internationally and nationally in this country,
to ensure that we're all on the same page,
the patient is our ultimate goal, and outcomes,
in terms of improving those outcomes, is the best way
in order to improve the likelihood of those that we serve.
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