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-: We as hospitals, or other type of healthcare facilities,
need to encourage the patient to insert themselves
as a part of the healthcare team.
I think we are receiving care and we sometimes think
that as recipients we don't have input.
For me to be successful in my healthcare,
I've gotta be an active participant.
And if I'm not an active participant
while I'm in the hospital,
I'm definitely not gonna be one once I get home.
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Well, one of the things I do when I'm surveying,
either investigating a complaint or working, you know,
to invest, or working through a very full regular survey,
one of the things I talk with staff and organizations
is about why there are rules and regulations,
and generally, rules and regulations come about
because there's usually a catastrophic event
associated with them.
And those rules are giving us basic principles
in how things need to be done safely
and in the best interest of patients.
And if I know that that organization or their staff people
are not doing those things appropriately, I try to educate
and explain why it needs to be done that way.
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