(Gary) Welcome everyone,
thank you for being our valued Home Care customers
and for joining us today.
My name is Gary Bachrach.
I'm the Executive Director for our Home Care Accreditation program.
And we're happy to check in with you
to help keep you informed about what's been going on
here at The Joint Commission.
This past year has been difficult for all Healthcare organizations,
and we wanted to not only provide you the opportunity to inform you
about some key information in our program,
but also actually know about some opportunities
that you may not be aware of
that can provide some additional support for your organization.
You may not know this, but our Home Care program
is actually the largest program at The Joint Commission
in terms of volume.
And we're also the market leader among Homecare accrediting bodies.
We take this distinction very seriously
and want to periodically check in with you
and not only ensure
that you're aware of what's happening in our program
but also to make sure that you're aware of
any opportunities you may not be familiar with,
that could be beneficial to you and your organization.
Today, you'll hear from several key members of our team
including Zandra Owens-Lewis,
Senior Account Executive from Account Operations,
Susan Yendro, Associate Director Measurement Coordination and Outreach.
Who both, we'll talk about what's new with in operations
in The Joint Commission Connect
which, as you know, is our organization's dedicated extranet site
to stay in touch with us.
You'll also hear from Phavinee Park,
Associate Director from our department of Standards and Survey Methods
who will inform you about what's new in the standards area.
Mary Pat Howard, Project Manager for Business Transformation
will talk to you about the new SAFER Dashboard
and what that means for Home Care customers.
Kelly Quigley, Regional client Manager from Joint Commission Resources,
will talk to you about what offerings JCR has for Home Care organizations
that can help in Performance Improvement.
So now, without further ado,
I'm going to turn our presentation over to Zandra Owens-Lewis
from Account Operations.
(Zandra) Good afternoon, I'm Zandra Lewis,
Senior Account Executive on the Home Care Team.
Today, I would like to share with you a few updates as it relates to surveys.
After the March 15th,
we are no longer contacting organizations
regarding the scheduling of onsite event.
Please monitor your Connect site on a regular basis
as scheduled events will appear
in the Notification of Scheduled Events section
of the home page.
We are aware that surveys are past due,
CMS and state agencies are also aware.
We will conduct these surveys when we were able to do so.
Please continue to monitor.
We continue to monitor COVID cases across the country,
but have resumed onsite survey activity and are tackling the backlog.
We are prioritizing initials and pass due organizations.
Accreditation has been extended for all customers past due
until the onsite survey is able to be conducted.
Original survey cycle remains in effect.
Therefore, if you were due in 2020,
surveyed in 2021,
your next full survey will be scheduled in 2023
based on the original survey cycle.
Next slide, please.
What has changed about the onsite survey process?
The survey process and its components will remain the same,
however, there are some guidelines for the survey.
We will follow the most current CDC guidelines.
We will practice safe social and physical distancing during the survey,
by limiting the number of participants in group session.
We may utilize audio or video conferencing
to allow an expanded number of participants.
Our surveyors are required to wear face masks.
We do ask that organizations provide masks and other PPE to the surveyors.
We will maximize the use of technology
to eliminate a large number of people sitting next to one another
for extended periods of time.
Patient and staff interviews will be conducted by phone when possible.
Surveyors will not enter at risk or confirmed COVID-19 homes.
Next slide, please.
The focus of our survey activity.
During the opening conference,
the surveyor will have a discussion with you
about the impact of the current pandemic and your organization’s response.
They will discuss both Infection Control and Emergency Management.
The focus of the survey
will not be the time frame of the public health emergency,
but the current situation within your organization.
Please continue to reference the sample agenda
that is available on the Connect site.
Use the survey activity guide to prepare for survey activities
and reference the electronic standards manual,
otherwise known as E-dition,
for the most current detailed information on our standards.
Next slide, please.
We have been transitioning away from the offsite or virtual survey
since March 15th,
with the exception of Early Surveys in California and Florida
and some non-deemed initial and resurveys.
Overall, the majority of our surveys will be conducted onsite.
If an offsite event is already in progress,
for example, if the dry run has been conducted,
the organization will need secure Zoom technology
to conduct a survey
and the use of secure SharePoint site
for document upload and review prior to the survey.
Next slide, please.
Staying up to date.
Please ensure the electronic application,
otherwise known as the e-app,
is up-to-date and submitted timely to your Account Executive.
We ask that you do not provide additional void date
due to the difficulty in scheduling surveys.
Avoid dates already submitted will be honored
to the extent that we are able to do so.
Again, please continue to check your Connect site regularly
for all updates.
Next slide, please.
What you need to know about the Joint Commission Connect.
Here, we have highlighted
some important sections of the Connect site.
First, I'm going to Survey Process tab,
it's the Survey Activity Guide.
This guide will inform you about how to prepare for the onsite survey
including identifying ways
in which the organization can facilitate the onsite survey process.
it describes [inaudible] for the onsite survey,
identifies materials that the surveyor will need while onsite
and describes each survey activity.
The survey activity guides are updated in January and July.
Next,
is the Electronic Standards Manual
also referred to as the E-dition.
This section is located under the Resources and Tools tab.
The Joint Commission Standards
are the basis of an objective evaluation process
that can help healthcare organizations measure, assess, and improve performance.
Every accredited organization is provided a complimentary access
to a single user license of E-dition,
additional licenses may also be purchased.
Also, under Resources and Tools, you'll find Perspective Articles,
this is the official newsletter of The Joint Commission.
It is released monthly
and is our main form of communicating changes,
new requirements, new programs to our accredited customers.
Also,
under Resources and Tools,
you'll find our Standards and Interpretation group's app
also referred to as the--
which is made up of clinicians and healthcare professionals
who assist and educate, both internal and external customers
in interpretation and application of the standards
with the goal of consistently
improving the quality of healthcare and patient safety.
You may submit an online form to our Standards Department
with specific questions about our standards.
And finally, the heads-up report.
This report provides examples
of ways to trace and uncover similar issues
within your own organization
and what factors may have contributed to the issue.
More to come on this report in a later slide.
Next slide, please.
Some important reminders about The Joint Commission Connect site.
It is the responsibility of the customer
to maintain appropriate users and contacts.
contact may be updated on the Connect site including adding or deleting users.
The individuals assigned as the Primary Accreditation Contact,
and the CEO will receive all correspondence, alerts and reminders.
We recommend having at least two people assigned as users on the account
in case one leaves the organization.
Please check your portal site at least monthly for any items do
and to stay informed on what's new at The Joint Commission.
Next slide, please.
This is an example of the heads-up report.
We briefly mentioned it in a previous slide.
Please be sure to take advantage of this important tool.
It is located on the Connect site under the Resources and Tools tab.
It is a program specific quarterly report of recent frequently cited standards.
It provides clarification or what standards are being cited
as well as why they are being cited.
You can help your team trace and uncovered similar issues
to identify and resolve them prior to your next onsite survey.
Tips are also offered on continuous compliance.
Past topics specific to Home Care
include risk associated with home oxygen therapy,
documentation of record care,
plan of care,
care treatment or services in accordance to physicians orders
safely store medications,
infection prevention and control activities
are all path topics that remain accessible for you
in reference on your Connect site.
A new topic will be available in early, October.
Next slide, please.
How to contact us.
Your Account Executives contact information
is located on the homepage of your Connect site.
If your Account Executive is unavailable,
you may contact our Administrative Staff
and you will be connected to the next available Account Executive.
Next, you will hear from my colleague, Susan Yendro.
(Susan) Thank you.
So, as stated I am Susan Yendro
and I'm an Associate Director in the department of Quality Measurement.
Thank you to everyone for joining us today.
I'm here to provide a brief background on the accelerate PI dashboards
and share how accredited home care and hospice organizations
can find and use these dashboards.
On the next slide,
we are reviewing a little bit of the background about Accelerate PI
which stands for Accelerate Performance Improvement.
These dashboards were created to help organizations
to quickly identify where their performance may lag
or where they are leading.
The dashboards are a tool for both surveyors and organizations
and that they address unique but also overlapping needs
to guide survey and quality improvement activities.
Next slide, please.
So all organizations desire to have valid and actionable data.
And so the power of the dashboard really comes from organizations
being able to use it as a tool to help guide the survey activity,
it provides a consistent view of the data
and it frames conversations about performance improvement.
This allows a focus on what's really the most important for organizations.
Next slide, please.
So there's a couple of key features
that we'd like to point out, we think they're important for you all
to be aware of.
These dashboards contain a comparison of national and state rates.
Also because the Joint Commission can identify
which organizations are accredited by The Joint Commission,
we can also calculate a comparison group
and include this in the dashboard for your use.
We have included on each of the dashboards
specific quality improvement resources by measure
and these resources have been a vetted similarly to for the robustness,
alongside a quality measures.
The links that we provide are in the public domain,
so they are free and available to anyone.
Next slide, please.
So again, back onto the Joint Commission Connect site,
we wanted to show you
that the dashboards are available on this site.
So when you're in your Connect site,
hover over that Resources and Tools tabs that you saw earlier
under the heading DASH,
which stands for Data Analytics for Safe Healthcare,
you'll see the hyperlink that says Accelerate PI.
Once you click on Accelerate PI,
the Program Dashboard Report screen will appear.
And depending on which programs your organization is affiliated with,
you may see multiple lines in this table.
Most of you on today's call
are going to see home care and / or hospice.
You then will click on the little PDF icon in the far right side of this table.
You'll be prompted to open the PDF
and that's where you'll actually see
the dashboard with the quality measurement information.
Next slide, please.
So, recent [inaudible] that we've provided our user guides
and these user guides highlight the data that's contained
in the dashboard reports,
it explains where to locate specific information
and helps organizations to interpret the data.
The user guides are now available for all programs that have dashboards.
This includes hospital, critical access hospital,
nursing care centers, home health and hospices.
The user guide can also be found
from the organization's Joint Commission Connect site
by clicking on the learn more section, under the DASH heading,
then selecting from the list of available user guides
and you see displayed here
that we have the home care and hospice ones
at the lower end of the list.
Next slide, please.
As an additional resource we provide that extends from the dashboard data
is Targeted Topics Webinars.
So looking at the dashboard data in an aggregate fashion
has allowed us to choose measures for further discussion.
Using both the row and column Trends were able to identify measures
that have the highest opportunity for improvement
as well as those organizations that may be lagging
or leading on a measure.
We then invite several of the leading organizations
to present their success on a targeted webinar.
Next, slide, please.
The Joint Commission has provided two webinars recently
for the home care and hospice programs.
In March of 2021, there was a hospice webinar
on the Comprehensive Pain Assessment Measure
and then in July for Home Care specifically,
a webinar was provided on their Wound Improvement Measure.
You can access these previously provided webinars on our website
at the link provided on the slide.
And on my last slide,
we've provided my contact information
as well as the contact information for our Dashboard Projects Leads,
Brandi Wamhoff.
And now I will turn it over to Phavinee Park
who's going to talk about some standards updates.
(Phavinee) Thank you, Susan.
And hello everyone and thank you for joining us.
I will be sharing information about activities related to the work
of Standards Development and the Revisions.
Three topics will be discussed this afternoon.
The topics include, one, the Home Care Standards update--
Excuse me. Next slide, please.
Okay, thank you.
The first topic will be the Home Care Standards update.
The second topic will be Focused Customer Engagement
for free-standing inpatient hospice customers
and third, our Standards Field Reviews
and how our customers can access the field reviews.
Next slide, please.
This slide is a summary of the standards revisions
that will become effective January 1st, 2022.
Now, before I go into the details of the standards updates
that impact home care,
I would just like to share some background,
then inform the standards work.
During our research,
If the Joint Commission identified that Healthcare organizations,
use a wide range of capabilities and execution strategies
to monitor quality and improve performance
in their organizations.
However, two common themes emerged among organizations
with successful improvement programs.
The first is,
these organizations adapted and established Improvement methodology
and used the associated tools in their efforts;
and second,
they developed and maintained relevant and manageable plans
for monitoring quality and prioritizing improvement initiatives.
Now, the new and revised requirements we will be reviewing,
incorporate these two aspects of successful programs
along with strengthening the link between leadership priorities
and goal setting.
And also planning organizational quality assessment
and performance improvement efforts.
Now, continuing on with the specific changes,
again, that will be effective
January 1st, 2022.
The file-- Back, please.
We're still on that standard, on the leadership.
So here's what we did.
So thus the changes were made to the leadership chapter
and also performance improvement chapter.
Now, here's what we did.
We moved a standard PI.01.01.01,
EP 1, to LD.03.07.01, EP 2.
This is the concept of Leaders Setting priorities
for data collection.
We added a new standard PI.02.01.01
with two new EPs that address PI priorities.
These priorities are described in a written plan
and there must be an annual review of the plan by leadership.
We added a new EP, EP 3, at standard PI.04.01.01.
The new EP requires the organization to use improvement tools
or methodologies to improve its performance.
Because of the editions of the new requirements,
the standards and EPs were renumbered
to reflect the new content and revisions.
Next slide, please.
Okay. So what I'm sharing with the audience
is a screenshot of the pre-publication of Standards page.
The revisions are currently available on this web page
in this pre-publication standard section, that's displayed here,
and we also informed our accredited customers
of these changes in the July, 2021 perspectives.
Many of you may already be aware of these changes
through these two communication methods
from The Joint Commission.
So if you'll note the new and revised PI standards are in the second column,
and please also note that on this page are other pre-publication standards
for other accreditation and certification programs.
Now, when you click
on the new revised performance improvement standards,
you're going to then select Home Care.
Next slide, please.
So this document will then appear once you click home care.
This document displays
all the changes related to PI for Home Care in detail.
So what you can do is, you can download this document,
this is a PDF document that can be downloaded for your use.
Next slide, please.
Currently we have a focus, customer engagement.
So this is the second topic that I would like to discuss.
This is a three-week customer engagement
that went out to our Freestanding Inpatient Hospice customers,
our 221 Freestanding Inpatient Hospice customers.
An email with a link to a survey was sent to our customers
on September 15th
and this three-week customer engagement
will conclude on October 6th.
So you're probably wondering,
"So what is this customer engagement about?"
So what the Joint Commission intends to do is,
we intend to add three elements of performance
in the environment of care standards
that will be applicable for hospices that provide inpatient care
in their own facilities.
These are facility-based Freestanding Inpatient Hospices.
So Joint Commission surveyors have observed
that the majority of these types of hospices
currently have these processes in place.
So we are reaching out to our accredited Freestanding Inpatient Hospice
to seek feedback on the proposed requirements.
So the feedback we're seeking include questions
related to the following for these three new requirements:
Are the requirements clearly written?
Are the requirements supported by evidence?
The requirements would improve quality of care and patient safety?
And,
are the benefits of complying
with the new requirements outweigh the costs?
So if we have any Freestanding Inpatient Hospice customers on this webinar,
and you have not received an email from The Joint Commission,
please reach out to me.
There's a contact information coming up in the next slide,
and I will be happy to send you a link to the survey.
And just to share with the group as of this morning,
I have already heard back from 25 accredited customers
who have responded to our customer engagement.
Now, back to the specific proposed additions.
The first one you see here is EC.02.05.01 EP 23
and this addresses, the use of power strip
that meet the UL standards.
Next slide, please.
The additional two EPs that are being proposed for addition
include EC.02.05.07 EP 8.
At least annually the organization tests the fuel quality
according to ASTM standards
and that the results and completion dates are documented.
I just want to let the audience know that,
please note, that this EP will only apply
when these types of emergency power equipment
exists in the organization.
And the third EP that we are proposing for addition is EP 2--
Excuse me, EC.02.06.01 EP 26,
the organization keeps furnishings and equipment safe and in good repair.
So, again, we sent the survey out on September 15th,
and the customer engagement will conclude October 6th,
and if you have not received the survey, my contact information is right here.
Please send me an e-mail,
I'll be sure to get the information out to you.
Next slide, please.
This slide provides information about accessing our field reviews.
So what you can do is you can actually
bookmark our field review page or you can sign up for e-alerts
when it feels review becomes available.
So a link is provided here for you for the bookmark,
or you can sign up for e-alerts.
Next slide, please.
Okay, and this slide and the one that follows
will show you how you can sign up for the e-alerts.
So again, this is just a screenshot
of how you can enter the information in the alert form.
Next slide, please.
And on this slide additional instructions on how to sign up for the e-alerts.
Thank you, and this concludes my portion of the presentation
and I would like to turn this over to Mary Pat Howard.
(Mary) Thanks, Phavinee.
Good afternoon, everyone.
I am Mary Pat Howard and I am a Project Manager
on the Business Transformation Team.
Thank you for the opportunity to present on the SAFER Dashboard.
We are really excited to offer this new complementary tool
to all of our accredited customers.
So with that said, I'll get started.
Next slide, please.
So, what is the SAFER Dashboard?
The SAFER Dashboard is a self-serve data analytic tool
that's created using the Power BI platform.
As we all know data,
it's so important what we can do with it and how it increases efficiency.
It can help us determine which areas take priority over others
and allows us to know where we are doing well
and how we can replicate those areas of strength
across the organization.
This tool is going to allow you to view all your onsite survey data
in one place,
using different charts, graphs and the SAFER Matrix.
Users can view new and historical survey data,
which will help identify patterns and trends
and high-risk areas,
which in turn will help decide
where to focus your improvement initiatives.
Also new in 2021,
we are now providing national comparison data
and when I say national comparison data,
I mean, we can now compare your data
to other Joint Commission Home Care Accredited organization,
which again is very exciting.
Next slide, please.
So, why did we create the SAFER Dashboard?
It was you, our customers, that confirmed you needed a tool
to help more easily access to your data.
Many of our customers have told us for years
that they have to manually enter their final survey reports
into various files
which take a lot of manpower hours,
so we knew there was a strong need for a more efficient way to pull data.
In E-dition, there is a Joint Commission Enterprise Initiative
that focuses on the power of data.
It's called DASH,
Data Analytics for Safe Healthcare,
it's comprised of three dashboard,
one being the SAFER dashboard, the other one is the Accelerate PI
which is the performance measure reports that Susan talked about earlier
and illuminate analytics,
which is a JCR Tool that provides more of a collective performance
of an organization.
Next slide, please.
So, the benefits of the dashboard.
You will be able to see your aggregate data
at the corporate level, the organization level,
and the program level.
And as I mentioned earlier,
it eliminates the very tedious time-consuming task
of manually keying in all your final report information,
which then provides for much faster reporting of data
to reveal patterns and trends.
Next slide, please.
So the easiest way to understand this dashboard
is that we have basically taken each organizations final report,
which is the report that's posted after your survey takes place
and uploads it into the SAFER Dashboard.
So, all survey types are included,
all onsite surveys are included which are in initials,
which are your first time surveys, resurveys, new program surveys,
extension surveys for new services.
Again, all onsite survey data is included.
It's taken from the final report and moved into the dashboard.
Next slide, please.
So, here's our roadmap,
a phase one rolled out on February 18th, 2020
to a subset of customers
that participated in the initial pilot program as mentioned,
and includes all accreditation programs and all onsite surveys.
Currently, the dashboard does not include certification survey data.
I see intercycle monitoring survey data,
or any evidence of Standards compliance data,
which is the data that you submit post survey.
That's the corrective action data, that is not included in this dashboard.
Next slide, please.
On face a phase 2 launched on April 6th of this year.
And this included giving access to all accredited organizations
as well as the national comparison data that I mentioned earlier.
The excludes for phase 2, two are the same as I mentioned earlier,
so no certification data...
I see data or ESC program data.
Next slide, please.
So the main point of this slide is just to highlight
that the access for the dashboard is very easy to locate
on your Extranet site,
which is also the Joint Commission Connect site.
The access to the dashboard is user-based,
so in other words, users will have access to data
only for the organizations in which they're listed
as a designated SAFER Dashboard Contact.
Initial access was given to the CEO,
the Primary Accreditation Contact and the Primary Lab Contact
if you use us for Lab Accreditation.
So, if you're currently listed as a CEO or the Primary Accreditation Contact,
on the Extranet site,
then you automatically have access to this tool.
In E-dition, the Primary Accreditation Contact
does have the ability to grant access to additional contact
within the organization if they choose to do so.
So the person would have to be added to the Extranet
and the security access adjusted to allow access to this tool.
Next slide, please.
So, in the essence of time, I won't be doing a live demo,
but I do have a few screenshots that I'd like to share with you
to give you a brief look at the functionalities
that are currently available in the dashboard.
Next slide, please.
So this is the Executive Summary page, which is the kind of the landing page.
It'll give you a high-level overview of your organization's data.
When you log in to this page,
it will always default to 06/06/2016 through today's date
until you apply filters.
06/06/2016 was actually the inception of the SAFER Matrix scoring model.
So there's almost four years of historical data
housed in the dashboard.
If you look in the top right corner of the visual,
you see three bars icon we called the hamburger,
this is where you access the filter pane.
You can filter by date, by organization name,
by program, by survey type,
standards and chapters, date range,
so many options to filter by.
The left visual displays the top ten,
most frequently scored standards and elements of performance
and the visual on the right displays the aggregate SAFER Matrix,
these numbers.
So account for the number of times,
a Standard and EP or Element of Performance
for scored at a specific state replacement.
The bottom card show the total that are responsive to the filters
and then consistent on every tab you'll see next to the hamburger icon,
is a little funnel icon in the top right corner
and this is the clear filters button,
so you can always start over with a new search.
You'll also see in both visuals, in the top left corner,
you'll see the blue buttons that read compared to national,
those open up to the national comparison information
that I mentioned.
I'll show you in a second.
Next slide, please.
This next tab is called the Organization Survey Details tab
and it basically gives a deeper dive into the findings
within your organization.
And when you set the filters from the prior tab,
they'll carry over, so the filters will be maintained through each tab
when you set them on that first tab.
The visual on the top,
displays the Proportion of Requirements for Improvement or PRI,
which we call them,
by state replacement at the program level.
And then the bottom visual is all the observation data.
So there's a ton of information in this table.
and that you can search on where the finding was cited
and all the written observations.
And then, on consistent all these tabs,
you can do deeper dives using the functionality of Power BI
that has what they call drills through and drill down
and which you can get down to even more specific information
within each of the visuals.
Next slide, please.
So this is the national comparison Tab,
and then this tab, you'll be able to compare
yourself to other joint commission accredited home care facilities.
In the visual above,
you can do a side-by-side comparison by standard in EP.
The left visual is the national level data
and the right visual is called my data or your data,
the organization's data.
The totals are in the bottom Cards, in the bottom White cards
and you have several filter options across the top.
Including the ability to filter by standard and chapter,
likelihood and scope on the SAFER Matrix or by date range.
Next slide, please.
So this is the National Comparison tab on the SAFER Matrix.
This data is in column,
in the grey box is at the top of the Matrix.
You can see the national data on the left
and then my data or the organization's data
is bolded in the bolded column.
The totals are in the gray boxes on the X and Y axis.
Again, this gives the opportunity to do a side-by-side comparison
and each individual SAFER Matrix box.
As with other tabs,
you also have the filtering options across the top of the page,
as well as that clear filters icon
in case you wanted to start a new search option here.
Next slide, please.
For those organizations that use The Joint Commission for deeming purposes,
this page will provide an overview of any condition level deficiencies
or we call them CLDs that were scored at the organization.
The visual on the left displays the number of CLDs
for each applicable deemed program.
And the visual on the right displays the deemed program,
the medicare condition and title,
as well as the number of times, the condition of participation or COP
has been scored at the condition level.
The button gray cards are four data points showing the number of surveys
and the percentage of surveys with the CLD.
Next slide, please.
This last tab is the National RFI
or National Requirements for Improvement Comparison tab.
The left visual lets you do a side-by-side comparison
of the top ten most frequently scored standards for your data
versus the national percentage of RFI scored.
So, when you open this page in the left visual,
you will see My data is in the gold column
and that's why we call it the driver column,
but there is a sort by national button,
[a little black tag] if you see it in the middle,
on the top left side of the left visual.
When you click on the button,
you can then switch the driver of the cam
to be the National Data instead of my data.
Again, just another way to view the data.
The right visual is the Average Requirements for Improvement
by year and program.
Right now, It's this gray, is just showing one year.
But again, there is four years of data in here for those organizations
that have been with us for a while.
So you can view all the historical data
in a bar graph of this type.
You can also export data from any of the visuals
to an Excel file.
So if you'd like to create your own grass
or you like to dice your data in a different way, in an Excel file,
again, all the visuals, the data can be exported into an Excel file.
Next slide, please.
And I think you guys have seen this a few times.
Now this last slide is to show you that the dashboard is very easy
to locate on your Extranet site.
It can be found when you hover over the Resources and Tools tab
as you'll see here in this slide.
Like I said, I know you've seen it in a couple slides before
but again just showing the different areas
and where the dashboard can be located on the Extranet site.
So I know that's a lot of information I just shared,
that said, I really encourage you all to go in and play around and the tool,
there's so much functionality
and so many ways to slice and dice your data.
I always say you can't break it by playing around in it.
It's your data and it's just a great tool to look back at historical data
as well as plan for upcoming surveys.
If you do have any questions regarding accessing the dashboard
or the data that's included in the Dashboard,
please do contact your Account Executive.
They have been trained on the tool and they will be able to assist you
or they will be able to forward you to someone who can assist you.
The dashboard is, again, very easy to locate on your Extranet site.
So I wanted to thank everyone for this opportunity
to show you this great tool
and I'm now going to turn it over to my colleague Kelly Quigley.
She is the Regional Client Relations Manager
with Joint Commission Resources.
Thank you again.
(Kelly) Thank you so much, Mary Pat.
And thank you all for being here this afternoon.
I'm really excited to be sharing our solutions
for Home Care organizations with you.
Next slide, please.
Next slide.
Thank you.
So, who is JCR?
Well, Joint Commission Resources
is part of The Joint Commission Enterprise,
but rest assured, there's a strict firewall
between The Joint Commission Survey Process and Surveyors
and JCR consultants.
There's no discussion of which organizations work with us
or which solutions we provide.
Nor is there any discussion of survey results with our consultants.
In fact, the use of JCR Advisory Services
is not necessary to obtain a Joint Commission Accreditation Award,
nor does it influence the granting of such an award,
we really keep that process clean.
Moving on to the Continuum of Care...
Next slide, please.
Mirroring The Joint Commission are solutions span the Continuum of Care
JCR is unique.
We have products and services for all Healthcare modalities,
including home care
as you see here in the center of the slide.
We know that our Health Care System continues to be extremely challenged
through the pandemic.
These challenges continue
and they're really extended to the Home Care setting as well.
Many of you are being pulled in many different directions.
COVID clinics vaccine, clinics and away from your work of quality,
self-assessments and accreditation.
Your challenge is to continue to advocate for patient safety and quality care
while meeting the needs of your community.
Next slide.
JCR is here to help.
We have the breadth and depth of expertise
required to provide solutions at any price point.
We can meet you where you are
and we offer a variety of solutions, including advisory services.
We do have a principal consultant who specializes in home care,
software, publications, education, all designed specifically
with the Home Care requirements in mind.
Moving on to the next slide.
Publications specific to the Home Care setting
include our comprehensive accreditation manual for home care,
which is scheduled for release later in the in the year,
but you can order it today.
The TOOLKIT for new accreditation professionals
is a really nice way to orient your new team members.
The toolkit presents accreditation concepts
in a clear concise manner.
A challenge to every Healthcare setting is infection control
and we offer Infection Control Made Easy
to help meet those challenges and guide your team.
The Joint Commission big book
of Performance Improvement Tools and Templates is available.
And something clients have really been requesting for a long time,
Our policies and procedures.
We heard you and we created policy source to meet that need
and it is available for the Home Care setting.
Moving on to the next slide.
Our Online Education and eProducts.
Our Infection Control Webinar Series is a four part series which began in March,
but upon registration for the 2021 program
you'd have that available on demand for up to a year after your registration.
It also be able to access the December program
which is in a live virtual format.
One of our favorite tools is Tracers with AMP,
which can best be described as a self-assessment audit tool,
which allows you to record track and trend,
internal tracer and methodology activities online.
There's pre-built tracer templates for the Home Care setting.
All the questions in our question Library are linked to Joint Commission standards
and EPs.
And something else that we heard from clients was,
could you make this accessible via mobile devices?
A couple years ago,
we added mobile capability,
and also the capability to upload pictures,
which is a really nice feature
when you're assessing the physical environment
and doing those environment of care rounds.
Next slide, please.
Our newest product is our Digital Learning Center,
which launched the beginning of June.
We're very excited about this offering and with an annual subscription
you can have all of your education needs in one place.
It's kind of a Netflix model for Education.
This is especially nice for those of you who are part of a healthcare system.
Because it does offer bundling and just a variety of Educational Tools.
And finally, moving on to my last slide.
I'd like to thank you all for your time and attention.
Here you see my contact information as well as that of my colleague
Mary Kay Bowie.
We're here and we're happy to help you.
And with that, I'd like to turn it back over to Gary.
(Gary) Thank you, Kelly
and thanks to all of today's presenters.
You all did a great job sharing important details
about the significant tools and resources available to our valued customers.
We've shared a lot of information about what's going on in our program.
And we want to encourage you to reach out to us for assistance.
We put together information on where to find what was presented today
in the slides and in the recording,
which you will receive via email in the next day or two.
We've also included information about our Business Development Team
who are there to help you
if you need to add a service or have questions
before you submit your application as a new organization.
Thank you for joining us today and most importantly,
thank you for caring for those in need of Home Care every day.
You all make a meaningful difference and I truly appreciate you.
Have a great day.