(Donna) ﻿Thank you for joining us for our webinar,
First-Timer's Roadmap to Ambulatory Health Care Accreditation.
My name is Donna Rutkowski, and I'll be your moderator today.
Before we get started,
I'd like to go over a few items just so you know how to participate.
In the upper right corner of your screen,
you have a webinar Control Panel.
You selected to join by either phone or computer audio.
If you'd like to change that selection,
you can do that
by accessing the audio pane in your Control Panel.
We have two Joint Commission staff members with us today
that will answer your questions.
So feel free to submit a question
by typing them into the Questions pane of the Control Panel.
You can send them in at any time during the presentation.
We'll address them if we can during the Q&A session at the end.
If we don't know the answer at the time,
we'll get back to you offline after the webinar.
A few days after today's webinar,
you'll receive a copy of this presentation
and a link to the recording via email.
Today we're going to introduce you
to the team you have behind you every step of the way
for Ambulatory Care accreditation,
and how they'll be helping you and your team
go through the accreditation process.
Valerie Henry is the Business Development Manager
for our Ambulatory Health Care
and Office-Based Surgery Accreditation Programs.
Katie Jacob is a Senior Account Executive
also for our Ambulatory Health Care
and Office-Based Surgery Programs at The Joint Commission.
With that, I'll turn it over to our first presenter,
Valerie Henry.
(Valerie) Thank you, Donna, and thank you to everybody
for taking the time out to join us today.
The Business Development staff are your initial point of contact.
Whether you call in or email,
you'll be directed to us
for your initial information in getting accreditation.
Initially we'll obtain
your organization's detailed demographic information.
There's a lot of questions that come back around this,
such as location, et cetera.
The questions are typically why do we need so much information.
It's due to the fact that there are variances
in state requirements.
An example is California requires an early survey process
for ASC seeking deemed status.
Again, based upon your state, there could be various things associated.
We'll want to know how many sites you have.
Are they functionally and organizationally integrated
or operate separately?
What types of services are provided?
Are you providing sedation, general anesthesia?
Do you have Lab Services or Admin Services?
All of these play into our understanding of your organization
and help guide you into the best accreditation tasks
and the segment your organization may fall under.
We'll also ask about your annual patient visits
or cases that you provide.
This will give us an idea of... again, when we're looking at pricing,
because that's always a question that comes up--
where we can guide you to the pricing
that your organization will fall under for the accreditation.
Then we'll also take a look at
and ask about your target application submission date.
You may or may not know this at the time you call.
Typically, on average,
the application submission is four to six months
prior to what we call your survey-ready date,
which is the day you are ready for a surveyor to show up and out.
Surveyors may not always show up on that exact date,
but they usually try within 30 days.
From that survey-ready date, we usually say,
"Look back about four to six months prior."
We do have organizations coming in
that have been planning and doing their policies and procedures
prior to initiating a call that comes to the Business Development team.
You may move much quicker than that.
There are organizations that may take a little longer.
Just know that your application is good for one full year.
Next slide, please.
I wanted to take a look at the eligibility criteria
for Ambulatory Health Care versus the Office-Based Surgery.
The next slide, please.
There's a lot of information on this slide.
But I just wanted to highlight some of the initial sentences within.
An Ambulatory Health Care organization
may apply for Joint Commission accreditation
if the following eligibility requirements are met:
the organization's in the US States or the territories,
the organization has a facility license or registration
to conduct its scope of services by law,
can demonstrate it continually assesses and improves the quality of care,
identifies the health care services it provides,
provide services that can be evaluated using Joint Commission standards.
Then these next ones are the ones that are a little more different
than with the OBSs.
The organization meets parameters
for the minimum number of patients or volume of services
required for organizations
seeking accreditation for the first time or reaccreditation,
and that is ten patients served
with at least two active at the time of survey.
Your Business Development staff will emphasize this point.
Especially, if you are a new--
new construction, new build, new startup--
you'll want to make sure that before you have a surveyor ready date,
that you've served ten patients with two active at the time of survey.
Then, also, the tests, treatments, or interventions are provided
at the organization are prescribed or ordered
by a Licensed Independent Practitioner
according to state and federal requirements.
Next slide, please.
Then if we take a look at the Office-Based Surgery,
and I'm only going to focus on the right-hand side
as the bigger differentiators.
For the differentiators with OBSs, the organization meets parameters
for the minimum number of patients/volume of services
required for organizations
seeking Joint Commission initial or reaccreditation,
and that is three patients served
with at least one patient having a procedure at the time of survey.
So they're at three and one
compared to the AHC ten and two at the time of survey.
The organization is limited to business occupancy,
which is defined as an occupancy
that can have only three or fewer individuals at the same time
who are either rendered incapable of self-preservation in an emergency
or are undergoing general anesthesia.
So once you exceed that number, you would fall over into the AHC.
You wouldn't be eligible for OBS.
The organization must be surgeon-owned or surgeon-operated,
and the organization provides invasive procedures to patients.
So those are the differences
between the AHC requirements versus the OBS.
Next slide, please.
Many times, when organizations are coming in,
your Business Development representative will ask,
"Are you seeking deemed status if you're an ASC?"
A lot of times,
new organizations coming in aren't quite sure what we mean by that.
Deemed status--
The Joint Commission is designated by CMS
as an approved accreditor for ASCs seeking Medicare initial certification.
We can provide accreditation and certification simultaneously
through this process.
But we also want to make a note that CMS, not The Joint Commission,
grants the final decision for Medicare certification.
So we will conduct the survey,
our survey results are provided to CMS,
and then they grant that final decision.
Also, deemed status is not a requirement.
That is a decision for the organization to determine.
When you are seeking deemed status,
you want to make sure you review your state licensing requirement for ASCs.
You will complete and submit an 855B Medicare enrollment form
to your Medicare contractor.
When you apply for deemed status,
you must meet both The Joint Commission standards
and CMS requirements.
When I talk about our E-dition a little later,
you'll see that we do have a crosswalk available
so that you can see The Joint Commission standards
and the CMS standards simultaneously.
Next slide, please.
We get many questions around the pricing.
One of the things we do provide is a pricing worksheet.
That is based upon the segment you fall under
and the volume,
which, again, I'll go back to the question we ask,
"What are your annual visits or cases annually?"
So we have a worksheet that we'll provide independently
based upon this segment.
We also provide a great, high-level overview of the steps to accreditation,
which walks you through exploring your options.
You'll call us or email us first,
reviewing the requirements, which includes:
we will provide a free 90-day access to our online standards,
which we call the E-dition.
We'll help you select the appropriate setting types.
We will also schedule a separate time per your choosing
if you would like for us to sit down and help you filter the standards
to the specific segment that you will be surveyed under.
We also have our Standards Interpretation Group.
The Standards Interpretation Group-- our anything and everything,
our experts related to the standards.
Your Business Development person will provide you their resource
for connecting with them if you have questions around that.
The other thing that we can provide,
when we're in the E-dition standards I wanted to mention,
is we'll also help you for some quick tips
into navigating the pages once you're in.
Next slide, please.
I wanted to pull this resource out separately
because it's just a, really, wealth of information
and preparation for organizations coming in,
and that's our Survey Activity Guide,
our SAG.
This guide contains information to help you prepare for the survey;
a description of survey activity that includes session objectives,
an overview of each session, logistical issues,
suggested participants,
the sessions that are listed in the general order
that they're conducted.
We also provide a document lists
displaying all documentation-based standards in one place.
It also includes a ready-to-go checklist.
So, again, it's an invaluable step-by-step process
of how you're preparing for the survey
and just another great resource for you as you prepare.
Next slide, please.
The Business Development staff will also facilitate access
to a secure portal that we call The Joint Commission Connect.
You will be assigned your unique Health Care HCO ID,
which is Health Care Organization ID,
which is unique to your facility
and what you will use to access The Joint Commission Connect.
Once you have access,
you'll have your identified Account Executive
that is assigned to you.
This also houses the application.
When an organization is ready to complete an application,
the Business Development staff will provide a list either prior,
or we'll walk through the application when you're ready to submit.
But we'll provide a list of information to have at hand,
such as ownership information, projected case volume,
tax ID, number of licensed clinical staff,
your survey-ready date,
what you want to know at that time--
you'll get 15 blackout dates,
which means the survey dates you do not want the surveyor to arrive--
average number of hours open per month.
Then once you make that application submission,
you do need the application deposit of $1,700.
Without that,
the application will not move to the next level,
which would be to go to our Account Executive.
With that, I'm going to pass the presentation over
to our Account Executive presenting today,
and that is Katie Jacob.
(Katie) Thank you, Valerie.
All right.
Valerie jumped me over for being here as Account Executive
and how we're basically described.
We're definitely your go-to person for your organization.
We are the main contact.
You get just the one Account Executive.
We help you with getting all your survey planned.
We help you with anything pretty much pre-, during, and the post-surveys cycle,
whether it be anything with your reports,
whether it help you with any policies or procedures--
any specific questions.
But we want to help you with anything,
whether it be education or resources to get you ready for your survey.
We are definitely your go-to person for that.
Next slide, please.
Valerie had described a little bit,
you get your Joint Commission Connect access.
I can't really stress this enough,
how much Joint Commission Connect is definitely your main page
of everything that you will need
to successfully get your organization ready for survey
and even maintain that accreditation and everything
throughout your cycle for accreditation.
Everything is on there, between your survey notifications,
your agendas that we will post,
a sample of everything,
any kind of survey process guide,
helpful links, resource documents and tools,
which I'll jump into a little bit further
to go a little bit more into detail within each of those.
But definitely, The Joint Commission Connect site
is definitely your main platform that you want to keep in tune with,
check in once in a while throughout the week
to get all the basis for your organization for Joint Commission.
Next slide.
This is the page of Joint Commission Connect
when you log in.
As you can see,
we have them all numbered there at the very top.
For number one, that's definitely where your organization name,
your address,
the HCO ID, which Valerie explained,
your specific ID for your organization will be up there.
If your Account Executive ever asked for it,
that's where you would find it for sure.
You can even see my name is in here for this screenshot
that I am your Account Executive, and my direct line.
That way, you have easy access
to pinpoint who to talk to.
Then the main tabs I wanted to jump into
was our Survey Process tab,
and then our Continuous Compliance tab.
Those will definitely help you prepare for a survey.
There's definitely a couple of information in there.
Post-survey as well.
But they definitely hold a lot of information in there
to get most of the components that you need
to get your accreditation going
and then definitely make sure you feel pretty well-prepared for the survey.
Then Resources and Tools and the Security Admin tab.
Those definitely will help you as well.
Security Admin tab is where you can have your users from your organization.
You can adjust the filters
to what certain people can and cannot see.
You can definitely have anything as far as within there.
If you go down to number six, which is the What's Due--
this is, again, your main page,
so anything that would be due down there, whether it be fees,
any kind of submission that we need prior or post-survey,
that would be listed down there as well.
That way, you'll actually have a due date attached to it
or if it's overdue,
so that way, you'll be able to see what's coming up for your organization.
For number seven, we have our Official Documents
we'll link along with number eight, the Important Updates.
Both have different things you definitely want to look out for.
The Official Documents,
that's where any of your reports from survey, award letters,
any other important documents that we have posted for you
within--again, it does say within the last 30 days.
It does get saved within the system,
which we can always show you where it is,
but then now, you have easier access for it.
Then Important Updates is anything we have posted
for all Joint Commission organizations
as far as that we would want them to know any differences within Joint Commission.
Then, number nine, definitely a big one,
Notification of Scheduled Events.
That's where if you do get the email
that, "Hey, Joint Commission is coming,"
you can log in to Joint Commission Connect,
there will be a little bit--
it's a little different picture than with this one.
This is saying there's no scheduled events,
but then it would have a little link saying to view the scheduled events
with the surveyors name and info.
Then that way you'll be able to see a little bit more background into it.
Next slide, please.
Jumping into a little bit of the two main tabs
I feel like are the main components
for a successful survey and accreditation with Joint Commission.
The Survey Process tab:
The main sections is the Pre-Survey and Post-Survey.
Both, obviously, to describe exactly when to use them.
Valerie had gone over the Survey Activity Guide.
That definitely is a big component
that will put you into the eyes of what a survey goes into detail for.
Then the Post-Survey,
this is where you're going to find everything
from your reports, your letters,
anything from all of your, pretty much, plaintive corrections after a survey.
I wanted to highlight,
this is also where you would also find your general application,
whether it be you need to make any changes to the application upon submission,
if it is open to you,
but you do have access to your general application
even after submission.
Then if you need to make any changes or anything to that,
you would just need to reach out to your Account Executive.
But the Survey Process tab,
obviously you can see there's a lot of components in here
and a lot of things you can go within it
to get a little bit more further information.
But then the other tab is also the Resources and Tools tab.
There's, obviously, just as much as anything
that would help you prepare for a survey.
Within Resources, we have our E-dition,
which Valerie has pinpointed with it.
We have our Perspectives, it's where you have your certificates with everything.
Then within the Tool section,
Standard Interpretation, that's a very big key,
which Valerie has also pointed out as well.
But everything, pretty much, within the tabs is going to be useful.
Everything that you want to look for.
But you can always reach out
to get more information or looking for anything specific.
You can reach out to your Account Executive
to gather any further information
if you are looking for anything
that would potentially benefit for your organization before a survey
or even after a survey.
Next slide.
Further, I want to take a little screenshot here
of our actual application.
We have it numbered, again.
Same thing as what it was on the Connect site:
your organization name, address, and HCO ID will be up at the top.
Then you do have nine different tabs you go through.
Each tab could have multiple pages.
But we definitely wanted to highlight that each tab is different.
Obviously, components that we want focus on.
Even if within each tab--
there's this little G icon that's next to the 3.
That's our little glossary
that will pinpoint if there's a specific area
you're just not for sure what we're asking for
or what kind of information we're wanting,
that way, you can click on that,
it'll go into a little bit more further detail.
Also, number four, the Help.
It breaks it down to exactly what we're needing from this page and why.
Then we do have the Useful Links,
which is our FAQs and full glossary on there as well.
We do have each tab broken down over here on number six.
Each tab will change within which each link will generate.
That way, you can click through each different page.
Then, obviously, number seven here is the Previous and Next.
Then you can see the Save buttons.
It's not activated at that moment.
But then that way, you can click through
and see with everything within the application.
Everything is very much laid out and detailed
strictly for ambulatory needs
and everything that you would need.
Then, obviously, this is the same view
you would see as the organization as well as your Account Executive.
That way, if you have any questions, that we'd be able to assist you.
Next slide.
Valerie pinpointed this a little bit,
the importance of having the application information,
having as much detail and very much up-to-date
as best as possible when it comes time for your survey.
We definitely rely on that information within the application.
It does determine the number of days for survey
and then what kind of type and the number of surveyors you want to send out there
just based off the application.
So whether it be the main address, which is where the surveyors would go;
you're ready date, which is for the initial, the very first survey
that you would get for your organization--
the ready date is what we would pinpoint for that--
your volume, as much as Valerie has pinpointed,
we definitely want to make sure the volume is accurate;
the number of sites and services;
our procedure days that you guys have for those sites and services;
and hours of operation.
Definitely want to make sure that those are up-to-date
as much as possible and accurate
so that we are coming to survey on the right procedure day,
at the right hours you guys are open,
and also want to make sure that the number of sites
is reflecting, for the organization, what's on the application.
Then Valerie did pinpoint about also
the avoid dates... we do have 15 days you get max.
You always can talk to your Account Executive
to go over with that as well.
But we just want to make sure that you have those avoid dates as best as possible
to make sure that we're not coming in at a bad time for the organization
to make sure that we can successfully complete your survey.
Next slide.
Once you go over application with your Account Executive,
everything's good, they process it through.
We do go through it with our scheduling team.
The application will then be submitted.
Then once, after the phone call has been completed,
we go over it and send it over to our scheduling team.
Then at that point,
your organization is based upon,
within, like I said, you have that ready date.
Again, those are only for initials.
The scheduling, we'll look at that as well.
We'll look at procedure dates
and also the avoid dates to take an accountability
when the survey could be scheduled for.
Organizations will probably receive a short date once it is scheduled.
Again, that does vary upon the program and application information.
You can always reach out to your Account Executive
to see if that is something you would receive
based upon what you have submitted.
When it does come time for a survey,
you do get a notification posted the morning of the first day,
which is at 7:30 AM your local time,
and letting you know that...
On Joint Commission Connect, that's where that surveyor information is at.
But you do get an email notification the first day of your survey.
That way, you prepare for Joint Commission to arrive.
Next slide.
Account Executives, we do give you a little bit of--
to give you an overlay, for ambulatory,
exactly of what the day for surveys would look like--
we do give you some sample agendas.
Surveyors do post
and hand out more of their final briefing agendas
to do exactly what they would be wanting to do for survey.
But these are some sample agendas
you can go through between the two.
You see, between everything, some time frames and what to expect.
Then that way, you can differentiate exactly
when to plan for certain events to happen.
But Account Executives do give you some samples
of how to imagine the day for the survey
as much as you also can pinpoint it with our Survey Activity Guide
to pinpoint to that as well.
Next slide.
Same as for Office-Based Surgery, we definitely do the same thing--
just giving each organization their own special agendas
that adapt to what they would be looking for
within their organization for their standards
and what to expect from the surveyor.
This is also just an Office-Based example.
Next slide.
Once survey is completed,
you do get a preliminary report.
It's posted for about 24 hours.
Then upon that, the report is sent to our internal team for review.
Then you would get a Final Accreditation Report.
Then I can go into more detail with that on the next slide.
Within the Final Accreditation Report,
it will also have your scored findings,
any follow-up events, if those are needed,
content of the final accreditation for it, which is any time frames within there.
Then with after as well,
once your final report has been posted,
you also will have access to your Evidence of Standards Compliance.
That is where you have most of your corrections of anything
that you would need to do from any findings from the survey
to make them compliance for any future foreseeable surveys.
You do have an optional ten-day clarification,
which that is tied to, with our Evidence of Standards Compliance.
The ten-day clarification is where you would need to submit...
You need to submit any standards
that you felt like you were in compliance with during survey,
but then at the same time, you wanted to alleviate that
to see if it's still needed to be on the Final Accreditation Report.
But that's always optional.
You can go right into the Evidence of Standards Compliance,
but you can always speak with your Account Executive
if you are thinking you need us submit a ten-day clarification.
Then you also will get award letter and certificate
after a successful completion of the Evidence of Standards Compliance
and everything has been processed.
Next slide.
To go into more detail of the Final Accreditation Report,
everything then is posted.
It's within ten business days following the survey.
Within the submission of your acceptable ESC report,
then you get a decision for your accreditation.
Decision date.
We have everything into [their] initial surveys.
With any RFIs, which is Requirements For Improvement,
the effective date of the accreditation
is the date on which the acceptable ESC is submitted.
Resurvey with or without the RFIs:
Accreditation dates are effective the day after the last day of survey.
The ESC is acceptable
when the organization has demonstrated resolution
of all of the Requirements of Improvement.
So once everything has been submitted, everything is in compliance,
and it is all in the resolution for what is needed,
then that's when you would receive your final decision
and the effective date as well for your organization for accreditation.
Next slide.
To continue with an after survey,
after you receive everything throughout your three-year cycle--
and even preparing for anything in between,
to help you with any compliance--
we have what is called our Intracycle Monitoring,
which is our Focus Standards Assessment.
I like to call this a checklist for your standards.
It's definitely helpful for new organizations,
any new employees for your organization,
to go through and see what standards
they feel like are in compliance or not in compliance.
That way they can see what to look for
within the day-to-day within the organization.
E-dition, which is what we have touched base on a little bit,
that does get updated twice:
January and about June and July--between there.
We do even have a What's New section,
which is then from any update,
you can click on the What's New section,
and it will tell you the differences from that update, from the previous,
to let you know what has changed.
It is by program for Ambulatory.
That way, you can make sure what is actually specific
from one ambulatory update to the next.
Again, Standard Interpretation-- can't stress them enough:
They're definitely helpful.
If there's any standards that you feel like you're unsure of,
if you're not quite confident
if you guys are in compliance with any organization
or whether you meet their compliance of what you're currently doing,
Standard Interpretation Group is definitely the way to go
and who to reach out to to help with that.
You can always reach out to your Account Executive.
They can refer to Standards Interpretation.
But the Standards Interpretation Group is a big, key tool
to help with getting a successful survey.
Then we also have our monthly Perspectives publication,
which gives you some insight within Joint Commission
and any changes and what's to come,
especially for any ambulatory organizations and standards.
Next slide.
Then I'm going to pass it back off here.
(Donna) Thank you, Katie.
And thank you, Valerie, as well.
We're going to get to our questions.
I see that we have some questions coming into the box already.
But before we wanted to do that, we wanted to highlight a few more things
just to help you along your way.
We can't emphasize enough the value of the website.
On the website itself, jointcommission.org,
there is actually dedicated sections to Ambulatory Health Care
and Office-Based Surgery,
so please be sure to check there.
But also, that's where you'll find the link
to the Standards Interpretation Group.
We also have a section of the website that also deals with COVID.
While we're still under the Public Health Emergency,
we'll certainly have resources dedicated to Ambulatory Health Care out there.
There's actually a webinar on COVID for Ambulatory Health Care
coming up in February, and, I believe, one later in the year,
so please be sure to check out the website
to keep you up to date,
along with the support that you're going to receive
from our Business Development
and Account Operations teams.
Slide, please.
Before we get started, just two things:
Just wanted to let you know if you don't know how to get in touch
with your Business Development manager,
Valerie's presented today, but she also has some colleagues.
There's the email and the phone number to reach Business Development
if you're just starting out in the process.
Slide, please.
Then also, Katie spoke to the role that the Account Executives have.
She has lots of colleagues that surround her for this team.
So if you don't know who your Account Executive,
we have a number that you can call,
and you will get these slides and the recording
within two business days via email.
Slide, please.
Let's start taking some questions.
Our first question Is actually...
I'm going to ask Valerie to answer this.
It's a great question.
Valerie, one of our listeners
likes to know where they should start with the process.
(Valerie) Start by contacting us,
utilize the information that we just provided on that slide.
We'll get you aligned with the appropriate Business Development manager,
and we'll take a look at where you are in the process.
Calls come in, we're just identifying our sites.
We have questions about construction.
We have questions about where we should be developing our policies and procedures.
All those kinds of things we can support with resources
to help you on the path to that.
So reach out, and that's where we'll start gaining all the information
that we need to facilitate you starting out.
(Donna) Thank you, Valerie.
I have a question here for Katie.
Katie, who can have access to Joint Commission Connect?
(Katie) Anyone can have access to Joint Commission Connect.
If you are a security administrator,
which would probably be more along the lines
of the primary accreditation contact, or the CEO.
They can always add and remove any kind of access to users.
You can always reach out to your Account Executives
to assist as well.
You can adjust their security settings
if there's certain things to see and not want to see.
Anyone can have access as long as they're added
to their Joint Commission Connect organization's user account.
(Donna) Thank you. Another one for you, Katie, if you can stay on the line.
I believe this is for you.
One of our listeners wants to know
"What if our organization goes through a change mid-cycle?"
(Katie) Sure.
Definitely reach out to your Account Executive.
If you are going through a change,
whether it is something with deeming, non-deeming,
if there's a site change,
any kind of change that will definitely affect the organization,
reach out to your Account Executives
to make sure you're doing the right path
to make sure the change will reflect it correctly
and make sure that any upcoming survey or future survey
will definitely reflect it correctly as well.
So any specific change, just reach out to your Account Executive
so that we can ensure that everything would pinpoint to that change
especially with the application
and anything on our end
with the database that reflects it for any surveyors or other users
to make sure that we can navigate you through that.
(Donna) Thank you, Katie.
Valerie, I think this is for you.
An organization wants to know when they should apply.
Valerie?
(Valerie) Sorry about that. Forgot to unmute.
An average timeline is four to six months
prior to your survey-ready date.
So once you have an idea
of when you know you'll be ready for a surveyor to arrive,
work yourself back,
and again, an average of four to six months.
It depends upon where you're at as an organization,
as I mentioned.
If you're a brand new build or you're searching for a site,
your timeline maybe a little longer.
It could be shorter based upon the fact
you may have already been doing upfront preparations
and can move a little quicker.
(Donna) Thank you.
I have a question that I'm going to answer.
We have a couple people asking
if they're going to get a copy of this PowerPoint and the recording.
Yes, you will.
Today is Tuesday,
So you can probably expect it by Thursday at the latest,
but it will come via your email.
Thank you.
There's more questions coming in. Let me see.
Valerie, a question for you:
How is pricing determined?
(Valerie) Pricing is determined based upon your segments
and the annual visits.
The differentiator there is the Office-Based Surgery.
There is a flat rate on that.
But in the other areas, we'll look:
Are you a diagnostic therapeutic, and what are your annual visits?
Are you doing diagnostic telehealth, telehealth surgical?
Are you are an ambulatory surgical with AHC occupancy?
Are you doing surgical deemed?
Those are all the variants.
So it isn't a one-price information that I can provide.
That, again, is when you call in or request information.
Reach out to us, we're more than happy to provide the information
that will be based specific to your organization.
But for everybody, there is the $1,700 application deposit.
That's probably the main staple for the initial fees upfront.
(Donna) Thank you.
A question for Katie.
See if you can possibly answer.
One of our listeners asks:
They had heard that we are doing reviews over Zoom or online.
Is that correct?
"And how do we sign up for it?" is the question.
Would you like to handle that?
(Valerie) Yeah, sure.
It is correct. It is also ever-changing.
It is a new process,
especially with this unusual past year.
Best way to do is definitely contact your Account Executive directly
and then that way, to determine if your organization is eligible
and go over the process and what we're offering with the option.
So it is best to reach out to your Account Executive
to go into more detail with it, but we are offering it.
But your Account Executive can definitely go into a little bit more detail,
especially since the process isn't always 100% structured the same
every single time.
But we can always make sure that we're assisting
to what your organization needs would be.
(Donna) Thank you.
Looks like we might have one or two more that have come in.
Valerie, can we add or remove deemed status mid-cycle?
(Valerie) I think Katie would be a better one to answer that one.
If they're already accredited,
if they haven't submitted for deemed...
the application yet, yes.
But Katie, I think you're better to answer that if it's mid-cycle.
(Katie) Yeah, no problem.
It goes hand in hand with any updates.
If you are wanting to do deemed status mid-cycle,
you can.
Your Account Executive will guide you to the process,
especially the time frame
of when your next survey for your triannual would be
versus when you have to do your deemed status--
whether you're adding or removing it.
We do have a process to get your accreditation started,
whether it's adding the deeming status.
If you're removing deeming,
we just need some more information and guidance
to remove that from application in your organization.
In adding deeming, we go through a different process
and survey policy to get you into that.
We can adjust it during mid-cycle.
It's just, again, working with your Account Executive very closely
to make sure we're all on the same page and the same track
and make sure we're not overlapping anything or missing any information.
(Donna) Thank you.
I think that's our last question.
I want to thank you all for joining us today.
Hope that you found today's information helpful
for your Ambulatory Health Care team.
We want to thank you for all that you do for your patients.
Have a great afternoon.
Be safe and well.